Manager, Engineering Services

2 weeks ago

Bangalore Karnataka, India World Wide Technology Full time

MUST have experience in multiple core competency practices for Infrastructure Services Route Switch SDWAN Network Unified Communications UC UCCE VOICE VoIP Wireless Mobility WiFi Data Center Security Automation Cloud AWS Azure End User Computing EUC Essential Functions Provide leadership to the WWT engineering team both internal and contractor Provide staffing and utilization management for Professional Services engagements Perform capacity planning for the pipeline of engineering engagements Coach and mentor engineering staff on Professional Services best practices Serve as the engineering management escalation path to customers Build maintain and utilize subcontract relationships Complete performance evaluations for engineering personnel Ensure compliance with WWTs Delivery Methodology Evaluate processes and recommend changes to drive higher quality and profitability Provide leadership to the WWT engineering team both internal and contractor Provide staffing and utilization management for Professional Services engagements Knowledge Skills and Abilities Excels at addressing interpersonal challenges mediating and helping come to a collective understanding Able to flex between management styles to accommodate individual employee needs Demonstrate deep caring for people and their professional development Be an ambassador of our culture and model behavior that exemplifies our Core Values Work location is Bengaluru India Requirements The Engineering Manager is a proven leader who will report to a Senior Manager or Area Director in Engineering The Engineering Manager is responsible for nurturing and supporting engineers allocated to customer projects ensuring they have all the tools and knowledge they need to be successful in their roles The successful candidate will have responsibility for training guiding career growth and ensuring the success and productivity of their direct reports Engineering Managers foster a spirit of collaboration effective teamwork and an appreciation for the diversity of background and thought in their direct reports The focus of this role is the overall career growth and achievement of engineers rather than the direction of specific projects They will support multiple engineering disciplines to achieve practice and corporate goals and therefore must work cohesively with a group of other managers A technical background is required on day one the successful candidate must maintain an understanding of current network engineering practices i e Cisco Dell Cloud Net-Admin and tools to better understand the work expectations and challenges their direct reports are faced with Provide leadership to the WWT engineering team both internal and contractor Provide staffing and utilization management for Professional Services engagements Perform capacity planning for the pipeline of engineering engagements Coach and mentor engineering staff on Professional Services best practices Serve as the engineering management escalation path to customers Build maintain and utilize subcontract relationships Complete performance evaluations for engineering personnel Ensure compliance with WWTs Delivery Methodology Evaluate processes and recommend changes to drive higher quality and profitability Provide leadership to the WWT engineering team both internal and contractor Provide staffing and utilization management for Professional Services engagements

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