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Customer support/Inside Sale/Sales support

4 weeks ago

Vadodara, Gujarat, India Ciel Hr Full time
Job Description

Key Responsibilities:

- Answer to customer inquiries via phone, email, chat, or other channels.
- Pays attention to details, attends to customer requests & details. Identifies and resolves customer problems and complaints effectively and efficiently
- Provide accurate and timely information about products, services, and company policies
- Work proficiently in SAP sales module & internal working systems that supports customers requirements
- Customer focused; Strive to exceed customer expectations and ensure a positive experience
- Maintain detailed records of customer interactions and issues using CRM systems
- Work with other teams (e.g., planning, technical support, logistics, sales etc) to resolve issues
- Identify areas for improvement in customer service processes