Hostess

Company Description Novotel Mumbai Juhu Beach Hotel that makes every moment matter Novotel Mumbai Juhu Beach is Accor s breathtaking beachfront property located in the financial capital of India Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese Indian Italian and Continental cuisines Nestled amidst the shores of Juhu Beach overlooking the Arabian Sea it is a fitting venue for a beach stay-cation within the city itself The hotel is a short walk from the ISKCON Temple famous Prithvi Theatre cinema halls and entertainment options Hotel is strategically located near airport Western Express Highway nearest Metro Station is just 3km away Popular Bollywood studios are 20 minutes from hotel Juhu Chowpatty a famous tourist spot to enjoy local street food is 10 minutes away Novotel Mumbai Juhu Beach is centrally located in Mumbai city on Juhu Beach close to shopping centres and corporate hub neighbours the Bollywood Boulevard and is well connected to the landmarks airports and tourist attractions of the city Main Duties Administration To maintain and update the restaurant guest history records To maintain a legible and up-to-date reservation book To type and co-ordinate the printing of all restaurant menus in liaison with the outlet Manager Operational To deliver the brand promise and provide exceptional friendly courteous and professional guest service at all times To be familiar with all food and beverage items on the outlet menu To be flexible wherever possible in meeting special requests from guests for specific table assignments or other requests To maintain the entrance area and hostess station in a clean and orderly manner at all times To greet and seat guests in a professional and organized manner and offer the menu cards after seating To work in a supportive and flexible manner with other employees and other departments To treat all operating equipments and supplies carefully to minimize damage and reduce wastage To take reservations and manage table assignments for the outlet To follow all telephone usage guidelines while conversing with guests on the phone To wish guests farewell as they leave the restaurant To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests Personnel To understand and strictly adhere to the Rules Regulations established in the Employees Handbook and the Hotel s policy on Fire Hygiene Health and Safety To report for duty punctually wearing the correct uniform and name tag at all times To maintain a good rapport and working relationship with staff in the outlet and all other departments To attend and contribute to all staff meetings Departmental and Hotel training as scheduled and other related activities To project at all times a positive and motivated attitude and exercise self control To have a complete understanding of the Income Audit Section in the Operations Manual and Policies Procedures Other Duties To report for duty punctually wearing the correct uniform and name tag To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards To have an understanding of and adhere to the hotel s rules and regulations and in particular the policies and procedures relating to fire hygiene health and safety To comply with local legislation as required To respond to any changes in the department as dictated by the needs of the hotel To be flexible in the job function and perform any other reasonable duties and responsibilities which may be assigned including redeployment to other departments areas if required in order to meet business demands and guest service needs To attend training sessions and meetings as and when required Employee Responsibility All employees to safeguard their health and safety and the health and safety of others in the workplace Replacement and Temporary Mission Be ready and responsible for any job which may be assigned by the Management Qualifications Relevant experience as a F B Hostess or similar is an asset Diploma BS degree in hospitality management business administration or related field Excellent communication skills guest engagement skills Excellent problem resolution skills along with outstanding communication and active listening skills Ability to work flexible hours Proficiency in English