Assistant Manager

4 weeks ago

Noida India JLL Full time

Job Description Soft Services - Manager Overview We seek a results-driven professional to oversee soft services operations while ensuring exceptional service standards across client location. Required Qualifications - Bachelor's degree - 3-5 years of facility management experience with soft services focus - Knowledge of industry standards and relevant regulations - Microsoft Office Suite proficiency - Strong communication skills - Ability to manage competing priorities in fast-paced environments - Fluency in English and Hindi; Marathi knowledge beneficial Preferred Qualifications - Professional certification (FMP, CFM) - Health and safety compliance expertise - Vendor management capabilities - Smart building technology familiarity Key Responsibilities Operations - Manage day-to-day soft services including housekeeping, pest control, and reception - Monitor service delivery against established standards and SLAs - Conduct regular inspections and audits of soft services to identify improvement areas - Implement standardized operating procedures ensuring compliance with client policies - Respond immediately to critical performance incidents and coordinate follow-up actions Leadership - Lead the soft services FM team including on-site vendor personnel - Foster high staff morale, trust, and work ethics - Create an environment that supports teamwork and performance excellence - Mentor team members and facilitate professional development opportunities - Encourage innovation and initiative-sharing within the team - Perform role of training coordinator Client Relations - Build credible relationships with clients and business unit stakeholders - Maintain communication to sustain healthy business relationships - Act as liaison between clients, service providers, and internal teams - Resolve issues effectively through clear communication Contract Management - Drive excellent implementation of all contracts at assigned sites - Collaborate with Sourcing teams to manage vendor performance - Support selection, training, and supervision of service staff and contractors Financial Oversight - Contribute to budget planning and cost control initiatives - Drive financial targets and control requirements across all sites - Prepare standard periodic reports as required Compliance - Uphold health, safety and environmental standards - Implement sustainable facility practices - Ensure regulatory adherence Working Conditions - Office-based with regular facility walkthroughs, six days working - Occasional evening or weekend availability for emergency situations

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