
Front Desk Manager
3 weeks ago
Job Number 24163661 Job Category Rooms Guest Services Operations Location The Westin Chennai Velachery 154 Velachery Main Road Chennai Tamil Nadu India Schedule Full-Time Located Remotely N Relocation N Position Type ManagementJOB SUMMARYPosition directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process Ensures guest and employee satisfaction and maximizes the financial performance of the department CANDIDATE PROFILEEducation and Experience High school diploma GED or equivalent degree 1 year experience in the guest services front desk or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience required CORE WORK ACTIVITIESMaintaining Guest Services and Front Desk Goals Manages day-to-day operations ensuring the quality standards and meeting the expectations of the customers on a daily basis Develops specific goals and plans to prioritize organize and accomplish your work Handles complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with others Supervises staffing levels to ensure that guest service operational needs and financial objectives are met Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity leads by example Encourages and building mutual trust respect and cooperation among team members Serving as a role model to demonstrate appropriate behaviors Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed Responds to and handles guest problems and complaints Sets a positive example for guest relations Observes service behaviors of employees and provides feedback to individuals Interacts with customers to obtain feedback on quality of product service levels and overall satisfaction Interacts with guests to obtain feedback on product quality and service levels Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement Managing Projects and Policies Implements the customer recognition service program communicating and ensuring the process Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates Supervises same day selling procedures to maximize room revenue and control property occupancy Supervises daily Front Desk shift operations and ensures compliance with all policies standards and procedures Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures SOPs and LSOPs and support the Peer Review Process Supporting Human Resource Activities Supports the developmental needs of others and coaching mentoring or otherwise helping others to improve their knowledge or skills Solicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources Assists as needed in the interviewing and hiring of employee team members with the appropriate skills Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job Participates in employee progressive discipline procedures Additional Responsibilities Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person Analyzes information and evaluating results to choose the best solution and solve problems Informs and or updates the executives the peers and the subordinates on relevant information in a timely manner Performs all duties at the Front Desk as necessary Runs Front Desk shifts whenever necessary Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law At Westin we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling ensuring they can be the best version of themselves To achieve the brand mission of becoming the preeminent wellness brand in hospitality we need passionate and engaged associates to bring the brand s unique programming to life We want our associates to embrace their own well-being practices both on and off property You are the ideal Westin candidate if you are passionate you are active and take pride in how you maintain your well-being you are optimistic you are adventurous Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you
-
Front Desk Executive
2 weeks ago
Chennai, Tamil Nadu, India Hirring.com Full time**Job Title: Front Desk Executive** **Department: Front Desk** **Reports To: Regional Head/ National Head** **Key Responsibilities**: **Client Management & Front Desk Operations** - **Manage front desk operations with efficiency and professionalism, ensuring all visitors receive a warm and personalized experience.**: - **Coordinate with Advisors to...
-
Front Desk Executive
4 days ago
Chennai, Tamil Nadu, India iSprout Full time**Job Title**: Front Desk Executive**Location**: [Insert Location]**Department**: Administration / Front Office**Reports to**: Office Manager / Admin Head / HR Manager**Employment Type**: Full-time**Job Summary**: The Front Desk Executive serves as the first point of contact for visitors and clients, providing a professional and welcoming atmosphere. This...
-
Front Desk Receptionist
1 week ago
Chennai, Tamil Nadu, India Snow Planners And Builders Full time**We are hiring for Front Desk Receptionist** Experience : 6 month to 3 Years Qualification: Any Degree Location: Egmore, Chennai Salary : 13K To 20K Shift : Day Shift Job Details: - Responsible to the Front Office Manager for Checking in and Out the Hotel Guests - Assisting Our Guest Efficiently, courteously and professionally in all Front Office...
-
Front Desk Receptionist
1 week ago
Madipakkam, Chennai, Tamil Nadu, India First Step Fitness Studio Full timeMale or Female front desk executive with pleasant and friendly representative to join our team! As a Front Desk Representative, you will be responsible for different receptionist and clerical duties at our office. As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be...
-
Front Desk Receptionist
6 days ago
Madipakkam, Chennai, Tamil Nadu, India First Step Fitness Studio Full timeMale or Female front desk executive with pleasant and friendly representative to join our team! As a Front Desk Representative, you will be responsible for different receptionist and clerical duties at our office. As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be...
-
Front Desk Administrator
2 weeks ago
Chennai, Tamil Nadu, India SKIN ENVY Full time**Job Description: Front Desk Admin - SkinEnvy Clinic** **Position**: Front Desk Admin **Location**: SkinEnvy Clinic **Reports to**: Clinic Manager **Overview**: **Key Responsibilities**: - **Client Reception & Assistance**: - Greet and assist clients in a professional and welcoming manner. - Schedule appointments, manage calendar, and ensure timely...
-
Front Desk Executive
1 week ago
Perambur, Chennai, Tamil Nadu, India Redwud Creations Full time**Job Title**: Front Desk Executive (Female Fresher) **Location**: chennai **Company**:Srinivas Priya Hospital** **Job Type**: Full-Time **Job Overview**: We are looking for a friendly, organized, and proactive **Front Desk Executive** to join our team. This entry-level position is ideal for a female fresher who is eager to start a career in a...
-
Front Desk Receptionist
2 weeks ago
Valasaravakkam, Chennai, Tamil Nadu, India EDUFYND GLOBAL PRIVATE LIMITED Full time**Front Desk Receptionist - Job Description** **[fresher also can apply]** We are looking for a responsible and professional Front Desk Receptionist to manage the office front desk and assist with daily office operations. Key Responsibilities: - Handle incoming calls on the landline and direct them appropriately - Open and close the office on time -...
-
Front Desk Receptionist
1 week ago
Chennai, Tamil Nadu, India hotel ak international Full time**Training, monitors and manages front office staff, resolves any guests issues and performs tasks that require your discretion and authority**. Train and monitor the front office staff. Train staff to use the appropriate phrases and greetings when interacting with guests. **Salary**: ₹18,000.00 - ₹25,000.00 per month **Benefits**: - Food...
-
Front Desk Executive
2 weeks ago
Tharamani, Chennai, Tamil Nadu, India Dotcowork Full timeAs a Front Desk Executive at our vibrant coworking space, you'll be the first point of contact for our members and guests. You'll play a vital role in creating a welcoming and efficient environment. Your primary responsibilities will include providing exceptional customer service, managing the reception area, and ensuring the smooth operation of our front...