Front Desk Executive

12 hours ago

Chennai Tamil Nadu, India Hirring.com Full time

**Job Title: Front Desk Executive**

**Department: Front Desk**
**Reports To: Regional Head/ National Head**

**Key Responsibilities**:
**Client Management & Front Desk Operations**
- **Manage front desk operations with efficiency and professionalism, ensuring all visitors receive a warm and personalized experience.**:

- **Coordinate with Advisors to schedule consultations and help them meet individual sales targets and earn incentives.**:

- **Uphold and enforce all Brand Standards at the front desk and across the studio.**:

- **Maintain a clean, organized, and professional front office area at all times.**:

- **Supervise front office staff (if applicable), including assigning shifts and monitoring performance.**

**Business Development & Marketing Support**
- **Actively support lead generation, nurturing, and conversion by following up with inquiries and walk-ins.**:

- **Collaborate with the sales team and Studio Manager to track leads and ensure timely follow-ups.**:

- **Participate in local marketing activities, such as organizing in-clinic events, referral campaigns, and community outreach programs.**:

- **Maintain a database of leads, prospects, and regular clients for ongoing business engagement.**:

- **Collect and analyze client feedback to support service improvements and retention strategies.**

**Reporting & Operational Oversight**
- **Compile and report on daily/weekly front desk performance metrics, including footfall, lead conversion, and client satisfaction.**:

- **Maintain high standards of conduct, dress, hygiene, and appearance for both yourself and team members at the front desk.**:

- **Create efficient shift schedules and manage day-to-day workflow to ensure seamless operations.**:

- **Ensure the front desk area complies with hygiene, safety, and operational protocols.**
- **Proven track record in lead generation, pre-sales, or front-line sales, with a focus on achieving targets.**:

- **Excellent communication skills in English, Hindi, and one regional language (as per location).**:

- **Strong interpersonal skills, telephone etiquette, and the ability to handle high-pressure customer interactions with ease.**:

- **Prior experience in operations or front office management is an advantage.**:

- **Highly motivated, well-organized, and results-driven with strong attention to detail.**:

- **Presentable, confident, and professionally groomed, with a welcoming demeanor.**:

- **Willingness to contribute to business growth through active involvement in sales and marketing initiatives.**

**Additional Skills (preferred)**:

- **Experience with CRM software and appointment scheduling tools.**:

- **Understanding of studio/clinic operations in the beauty, aesthetics, or healthcare industry.**:

- **Social media or digital outreach experience (bonus for marketing support).**

Pay: ₹8,086.00 - ₹35,000.00 per month

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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