
IT Service Delivery Manager, MFG
4 weeks ago
- Experience in Application Product Management, Application Product Support, Supporting the Manufacturing site and Global Delivery.
- Functional and technical expertise in MFG & QRA business processes and model. Large IT transformational projects and Vendor and offshore management including in AMS model.
- Experience in information systems, applications – including Quality and Regulatory systems, Manufacturing systems, ITSM systems, and project management, preferably in regulated life science industry.
Experience:
- Previous experience of Service Delivery (Support) manager with minimum of 5 years
- Previous experience of using an AMS provider support model is mandatory
- Experience in information systems, applications – including Quality and Regulatory systems, Manufacturing systems, ITSM systems, and project management, preferably in regulated life science industry.
- Management of multiple full implementation cycles of AMS in a global environment would be strongly viewed on.
- Management experience in large, distributed IT matrix organizations directing application development and support.
Competences:
- Functional and technical expertise in MFG & QRA business processes and model
- Large IT transformational projects
- Vendor and offshore management including in AMS model
- Budget management
- Resource management
- Ability to work with globally located, culturally diverse teams
- Strong English language skills
- Leadership skills, excellent communication skills, team player and able to build strong relationships
- Customer and execution Focus, Integrity, Analytical and lateral thinking
- Proactive, tenacious, and rigorous
- Hands-on, detailed orientated, results driven
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