Customer Success

3 weeks ago

Gurugram, India Netcore Cloud Full time

Job Description

- Develop an intimate understanding of your customers businesses
- Develop a network of champions within each account through education,
- coaching and strong influencing skills
- Represent to our customers as a trusted advisor, advocate and marketing
- thought leader/subject-matter-expert and help them in creating marketing
- strategy user lifecycle journey
- Collaborate with customers to develop, launch, and manage marketing
- campaigns focused on engagement and revenue goals
- Be an expert on trends and best practices for digital marketing and
- analytics
- Enlighten our customers with insights garnered from their own data and
- industry trends
- Ensure customers get maximum value from customer engagement by leveraging
- full platform functionality
- Handle customer concerns with confidence, putting them at ease
- Generate Case Studies, Testimonials PR from customers opportunities
- Learn best of the marketing technologies and concepts
- Opportunity to work with diverse of clients in diverse industries and learn
- their marketing concepts
- Represent on behalf of customers/company at different forums/webinars

Qualifications

- MBA in Marketing is a plus
- 2 to 12 years of experience in digital marketing, CRM or Customer Success
- (Ideal)
- Strong attention to detail, dedicated work ethic, organized, and strong
- communication skills desired
- Ability to work with cross-functional teams
- Strong project management and time management skills
- Ability to identify and implement process improvements
- Strong problem-solving skills - diagnosis, root-cause assessment, option
- evaluation and resolution
- Ability to communicate clearly and strategically with clients, team
- members, and the marketplace
- Ability to respond quickly to critical issues and roadblock
- Good communication skills (Written/Oral)
- Excellent presentation skills

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