Renewal Sales Manager

Job Description Job Title: Renewal Sales Manager Location:Mumbai Employment Type:Full-time 3 to 5 Years in IT Sales Immediate or ASAP preferred Position Overview The Renewal Manager is responsible for driving customer retention, renewal success, and recurring revenue growth across cloud and IT solutions such as Google Workspace, Microsoft 365, Okta, ScaleFusion (MDM/UEM), and cybersecurity products. This role manages the end-to-end renewal lifecycle, ensuring accurate contract execution, smooth customer experience, and strong alignment with internal teams. The Renewal Manager builds long-term customer relationships, proactively mitigates churn risks, and identifies potential opportunities for account expansion. Key Responsibilities 1. End-to-End Renewal Lifecycle Management Manage the complete renewal process for assigned accounts, ensuring timely and successful contract renewals. Send renewal reminders and notifications to customers well ahead of expiration dates. Prepare, draft, and manage renewal agreements, including follow-ups for pending signatures and approvals. Ensure all renewal documentation, contracts, quotes, and pricing are accurate, updated, and compliant. Assign invoice tasks for renewals and verify accuracy of plan details, pricing, term validity, and billing cycles. Follow up on pending payments to ensure timely clearance and uninterrupted service. Coordinate renewal meetings, review calls, and discussions with customers to provide clarity on terms and product usage. 2. Customer Relationship Management Build strong, long-term relationships with clients to understand business needs and renewal readiness. Serve as the primary point of contact during the renewal cycle to ensure a smooth and efficient experience. Gather customer feedback and collaborate with internal teams to resolve concerns before renewal deadlines. Work with the Support Team to ensure technical issues or service gaps are promptly addressed. Assist customers during transitions, product upgrades, and account changes through change management and training coordination. 3. Retention, Risk Identification & Churn Mitigation Identify renewal risks such as dissatisfaction, service issues, or low product adoption. Collaborate with Customer Success and Support teams to implement corrective actions and retention strategies. Monitor customer health scores, utilization data, and satisfaction metrics to anticipate retention challenges. Drive initiatives that maintain high renewal rates and minimize customer churn. 4. Upsell & Cross-Sell Opportunities Identify opportunities for account expansion during renewal discussions (license increases, upgraded plans, additional modules). Work closely with the Sales team and Solutions Architects to pitch value-based upgrades and multi-product bundles. Promote multi-year agreements to improve account stability and long-term revenue. 5. Cross-Functional Collaboration Collaborate with Sales, Customer Success, Finance, Key Account Managers, and Support teams to align on renewal strategy, pricing, and service expectations. Support Key Account Managers in backend activities that influence renewal success. Coordinate with Finance to ensure accurate invoicing, payment tracking, and compliance with commercial policies. Work with Demand Generation/Marketing teams when necessary to support customer communication and retention programs. 6. Data Management, Reporting & Forecasting Maintain accurate and up-to-date renewal data in CRM systems. Develop and manage renewal dashboards for tracking status, forecasting, and performance metrics. Provide timely reports on renewal pipeline, customer health, churn risk, and expansion opportunities. Analyze renewal trends to recommend improvements in customer experience, workflows, and revenue processes. Required Qualifications 35+ years of experience in renewal management, account management, or subscription-based sales within IT or SaaS industries. Strong understanding of cloud productivity suites (Google Workspace, Microsoft 365), IDAM tools (Okta), device management (ScaleFusion), and cybersecurity solutions. Demonstrated success managing renewal cycles and achieving high retention rates. Excellent communication, negotiation, and customer-handling skills. Hands-on experience using CRM platforms such as Salesforce, HubSpot, or Zoho CRM. Ability to manage large volumes of accounts and multiple deadlines efficiently. Preferred Qualifications Bachelor's degree in Business, Marketing, Information Technology, or a related field. Experience working with B2B mid-market and enterprise-level customers. Exposure to cross-functional roles involving Customer Success, Sales, and Finance teams. Certifications in cloud or security technologies (Google, Microsoft, Okta, etc.). Key Attributes & Competencies Customer-focused with strong relationship-building skills Excellent organizational and time-management abilities High attention to detail and accuracy in contracts and data Strong analytical and problem-solving mindset Commercially aware with negotiation strength Proactive, ownership-driven, and able to work in fast-paced environments Thanks Mukesh kumar