Sales Operations Manager

4 weeks ago

Dhekiajuli AS IN Chandan Retail Private Limited (Askaran Binjraj) Full time

Job Title Sales Operations Manager Department Retail Operations Location Dhekiajuli Assam Reports To Retail Head General Manager Job Summary The Sales Operations Manager is responsible for overseeing and managing the daily retail operations across footwear apparel and home furnishing departments The role ensures sales targets are achieved operations run smoothly and the customer experience remains exceptional through effective team leadership inventory management and merchandising excellence Key Responsibilities 1 Sales Business Development Drive sales performance across all departments footwear apparel and home furnishing Set monitor and achieve monthly and annual sales targets Analyze daily and weekly sales reports to identify trends and opportunities Implement promotional and discount strategies to increase sales and footfall Coordinate with the marketing team for in-store promotions and campaigns 2 Operations Management Oversee daily store operations including opening closing cash management and stock movement Ensure smooth functioning of billing stock and POS systems Maintain proper stock levels minimize shrinkage and ensure timely replenishment Ensure store visual standards and displays are maintained as per brand guidelines 3 Team Leadership Training Lead motivate and train the sales team to deliver excellent customer service Plan duty rosters and ensure adequate floor coverage Conduct regular performance reviews and identify training needs Promote teamwork and effective communication among departments 4 Customer Service Ensure a high standard of customer service and satisfaction Handle escalated customer complaints efficiently Train staff on customer engagement upselling and cross-selling techniques 5 Reporting Coordination Prepare daily weekly and monthly sales and operations reports Coordinate with warehouse logistics and procurement teams for stock and deliveries Liaise with management for operational improvements and feedback 6 Compliance Safety Ensure all company policies and procedures are followed Maintain safety hygiene and cleanliness standards in all sections Oversee store audits cash handling and documentation Qualifications Experience Graduate or MBA in Retail Marketing Business Management Minimum 5-8 years of retail experience preferably in footwear apparel or home furnishing Strong leadership and analytical skills Proficient in MS Office POS systems and inventory management tools Excellent communication and customer handling skills Key Competencies Leadership People Management Sales Planning Target Achievement Visual Merchandising Knowledge Time Inventory Management Customer Relationship Management CRM Decision Making Problem Solving Job Types Full-time Permanent Pay 30 000 00 - 40 000 00 per month Benefits Food provided Health insurance Paid sick time Paid time off Provident Fund Work Location In person

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