20/08/2025) chat process

2 weeks ago

Mohali Chandigarh, India Skyway Solution Full time
Job Description

We are seeking a Chat Process Associate to join our customer service team. This role is ideal for individuals who are excellent communicators and thrive in a fast-paced environment, providing efficient and effective support to customers through chat interactions.

Roles and Responsibilities

- Respond to customer inquiries and resolve issues promptly and accurately via live chat.
- Provide comprehensive information and support regarding products, services, and policies.
- Maintain a high level of professionalism and customer satisfaction during all interactions.
- Document all chat interactions and resolutions accurately in the system.
- Identify and escalate complex issues to the appropriate internal teams for further resolution.
- Adhere to all company guidelines, policies, and quality standards.
- Continuously learn and stay updated on product knowledge and service updates.
- Collaborate with team members to share insights and improve overall chat support processes.

Skills Required

- Excellent written communication skills, with strong grammar and spelling.
- Ability to type quickly and accurately.
- Strong problem-solving and analytical skills.
- Customer-focused with a patient and empathetic approach.
- Ability to multitask and navigate multiple systems simultaneously.
- Proficiency in using computers and navigating online platforms.
- Ability to work independently and as part of a team.
- Adaptability to a fast-paced and evolving work environment.
- Prior experience in a customer service role, especially in chat support, is a plus.

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