Chat Process Executive

2 weeks ago

Mohali Chandigarh, India Skyway Solution Full time
Job Description

We are seeking a Chat Process Executive to provide excellent customer support through digital chat channels. This role is ideal for individuals with strong written communication skills who can efficiently resolve customer inquiries and ensure a positive online experience.

Roles and Responsibilities

- Engage with customers in real-time via live chat to answer questions, resolve issues, and provide comprehensive information.
- Maintain a high level of professionalism, empathy, and efficiency in all chat interactions.
- Accurately document customer details, inquiries, and resolutions in the CRM system.
- Adhere to established chat protocols, company guidelines, and quality standards.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Continuously update product knowledge and service offerings to provide accurate and up-to-date information.
- Manage multiple chat conversations simultaneously while maintaining high quality and attention to detail.

Skills Required

- Exceptional written communication skills with excellent grammar, spelling, and punctuation.
- Strong typing speed and accuracy.
- Proven ability to understand customer needs and provide clear, concise solutions.
- Problem-solving and analytical skills to troubleshoot and resolve issues effectively.
- Proficiency in using CRM software and chat support platforms.
- Customer-centric mindset with a patient and positive demeanor.
- Ability to multitask and navigate various systems efficiently.
- Adaptability to a fast-paced work environment.

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