Customer Service Officer

4 days ago

Lucknow Uttar Pradesh, India Unilever Full time

Job Title Customer Service Officer Function Customer Development - Sales Work Location Jabalpur ABOUT ICE CREAM Life Tastes Better with Ice Cream Unilever Ice Cream is the largest global Ice Cream Company in the world with over 100 years of experience delivering a diverse range of indulgent yet responsible craft food experiences and treats delighting consumers Committed to innovation quality and sustainability we have 35 brands including 3 one billion Euro brands Magnum Wall s Ben Jerry s a strong presence in over 60 countries generating annual revenue of EUR8 billion All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better creating joyful experiences In our Ice Cream business we re crafting the future through innovation and imaginative minds creating unique products We spark moments of happiness for people and within the communities where we operate However it is not as simple as it may seem As Ice Cream makers we are serious about happiness With warm hearts we create the coolest products MAIN JOB PURPOSE The Customer Service Officer would be required to drive sales and distribution for the company products and manage his allocated territory and the customer JOB SUMMARY JOB DESCRIPTION Minimum 2 years of experience in General Trade Channel Sales experience ROI calculations and distributor handling Achieve sales targets through personal selling visiting market and driving RS system Analyse how to improve the competitive position in the market through improved customer service Negotiate with his RS and develop his people on managing customers to obtain more business Monitor closely the competitive activities and provide feedback to the branch on appropriate action that the company needs to take to counter such activities Monitor systematically the performance of the RS and RS s sales team and take corrective action infrastructure gaps Within budget limits for brand activities organize promotion activities in consultation with the superiors KEY REQUIREMENTS EDUCATION WORK EXPERIENCE s SKILLS Required a Minimum Fulltime Graduation Minimum 2 to 4 years of Experience in Channel Sales Excellent in ROI Calculations C RS Distribution Management Should be well-versed with RS appointment C Sales Planning Conducting promotional activities C execution Decent Communication in English and Local language is desired LI-Remote

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