Business Operations Specialist

Job Description: Business Operations Manager / Analyst / Specialist Position Overview We are seeking a seasoned Business Operations professional with 8–15 years of experience in managing and optimizing end-to-end operations. The ideal candidate will bring expertise from Pharma, E-commerce, or Retail industries, with a proven track record in process excellence, compliance, internal stakeholder management, and P&L ownership. This role requires a strategic leader who can balance operational detail with financial accountability, driving efficiency and growth across the organization. Key Responsibilities - Operational Strategy & Execution - Lead and oversee end-to-end business operations, including supply chain, vendor management, compliance, and customer service. - Design and implement process improvement initiatives to enhance efficiency and reduce costs. - Align operational workflows with organizational goals and industry best practices. - P&L Management - Own and manage business unit P&L, ensuring profitability, cost optimization, and revenue growth. - Monitor financial performance, prepare variance analyses, and recommend corrective actions. - Collaborate with finance teams to align operational decisions with budgetary and financial goals. - Data & Performance Management - Analyze operational data to identify trends, risks, and opportunities. - Build dashboards and reports for KPI tracking, forecasting, and decision-making. - Drive ROI-focused initiatives across projects. - Compliance & Risk Management - Ensure adherence to regulatory requirements (especially in Pharma and Retail). - Establish and monitor quality assurance frameworks. - Mitigate operational risks through proactive planning and audits. - Internal Stakeholder Management - Act as a bridge between leadership and operational teams, ensuring alignment on priorities and execution. - Partner with HR, Finance, Marketing, Tech, and Supply Chain teams to drive cross-functional collaboration. - Influence stakeholders through data-driven insights and strategic recommendations. - Leadership & People Management - Mentor and manage operational teams, fostering a culture of accountability and excellence. - Lead change management initiatives to support organizational growth. - Build strong vendor and external stakeholder relationships. Qualifications - Education: - Bachelor of Technology (B.Tech) from top-tier colleges/universities (mandatory). - MBA/PGDM from reputed B-schools preferred but not mandatory. - Experience: 8–15 years in business operations, process management, or strategy, preferably in Pharma, E-commerce, or Retail. - Skills: - Strong expertise in process optimization, compliance, and operational excellence. - Proven ability in P&L management and financial accountability. - Proficiency in ERP systems, data analytics tools (Excel, Power BI, Tableau), and automation platforms. - Excellent leadership, communication, and stakeholder management skills. - Ability to thrive in fast-paced, dynamic environments. Preferred Industry Background - Pharma: Regulatory compliance, supply chain management, documentation precision. - E-commerce: Logistics, vendor management, customer operations, digital workflows. - Retail: Inventory optimization, sales operations, multi-channel coordination. Key Attributes - Strategic thinker with a process-driven and financially astute mindset. - Strong analytical and problem-solving skills. - Ability to balance operational detail with big-picture strategy and financial outcomes. - Proven track record of leading teams, managing stakeholders, and delivering measurable results.