Client Success Agent

Join The Credit Pros for a 100 FULL-TIME REMOTE OPPORTUNITY Unlock Your Potential in the Thriving Credit Industry Are you ready to take your career to new heights At The Credit Pros we believe that unique perspectives drive innovation and success We re seeking talented individuals who are passionate eager to learn and thrive on fresh challenges If you re ready to join a team that works hard and plays hard look no further - you re destined to be a future TCP employee About Us The Credit Pros is a national leader in credit repair dedicated to helping clients eliminate negative inaccurate outdated and erroneous items from their credit reports Our mission extends beyond repair - we educate clients on how the credit system works and empower them to proactively improve their financial well-being As an Inc 5000 company we re at the forefront of industry growth committed to building an exceptional organization that positively impacts the lives of both our clients and employees Our dedication to excellence has earned us recognition as one of Inc Magazine s top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award Summary As a client service representative you ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives You will be providing phone-based support to customers from the comfort of your home You will help resolve and escalate product platform issues and answer account and billing questions You will be using your communication skills and customer first mindset to empathetically collaborate with TCP s customers to solve their issues What you ll be doing Handle customer inquiries via phone email and chat per SOPs Use TCP s tools Microsoft Suite Salesforce ZOHO Hodu for daily operations Escalate and assign issues to relevant departments as needed Log review and follow up on customer requests and resolutions Investigate research and provide accurate solutions Maintain and update customer records during interactions Achieve KPIs for client-facing time call quality and occupancy Address collections and billing inquiries including payment plans account balances and overdue payments Clarify charges generate statements and process billing adjustments Handle service cancellations applying retention strategies and resolutions Complete cancellations training and apply retention strategies as part of daily responsibilities Requirements What we are looking for Start Date December 1 2025 Technological Requirements Dedicated home workspace needed equipment details will be sent via email during the interview process Works Schedule 05 days a week 40 hours week 09 hour shift with 01 hour of unpaid break 09 AM to 09 PM Eastern Time Monday to Friday Saturday post training Knowledge of the United States credit industry including credit cards line of credit personal loans Customer first orientation and being empathetic to their needs Excellent communication skills and solution-oriented mindset Hunger to learn and equip self with TCP s technological suite Benefits What s in it for you An opportunity to become a part of leading US based credit repair service provider Fulltime-Permanent role 100 Remote Work Great Work Environment Base Salary 4 hr or 693 month minimum Paid Training 01 Month Paid Training scheduled Monday to Friday 09 00 AM to 06 00 PM Eastern Time Employee development Management training coaching upskilling Flexible Accruing Paid Time Off Company Holidays Birthday Time Off Eligible for health benefits after one 01 year of association Join Our Team At The Credit Pros we foster an inclusive environment that welcomes applicants from all backgrounds regardless of race gender orientation gender identity or expression economic class color ability disability age religious beliefs or disbeliefs or status We believe that everyone deserves equal opportunities to grow and succeed