Travel Agent

1 day ago

India Global Assist Full time

Operations / Sales Team Lead or Shift Supervisor Shift: Rotating Night Shifts (U.Employment Type: Full-time, Office-based based luxury and corporate travel agency established in 1979, with operations in Mumbai for over 10 years. We manage premium clientele including executives, entertainers, and high-net-worth travelers. Our focus is high-touch, high-speed service—providing precise, personalized solutions for every client across time zones. The Mumbai office serves as the backbone of our global operation, ensuring seamless coordination, rapid turnaround, and professional communication with clients in the United States. The Travel Agent is responsible for managing end-to-end travel services for U.This includes handling calls, emails, and chat inquiries; Manage inbound and outbound communication with clients via phone, email, and chat. Book, modify, and cancel flights, hotels, and car rentals using Sabre GDS. Maintain accurate and organized documentation in Google Workspace. S. agents and supervisors to handle VIP and urgent requests. Maintain awareness of airline fare rules, policies, and promotions. Performance Expectations Maintain alertness and enthusiasm during night shifts; never sound tired or disengaged on calls. Minimum 2 years’ experience in international travel booking using Sabre GDS Excellent English communication skills—spoken and written Comfortable working rotational night shifts covering U.Training and Evaluation Initial training period: Call handling speed and quality Continuous feedback will be provided during live calls and ticketing reviews. Compensation and Growth Competitive fixed salary based on experience. Incentives and performance bonuses introduced after initial training period. Clear advancement path to Senior Agent, Supervisor, and U.

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