Service Delivery Officer-srgtasc-government Businessregional Sales

3 weeks ago


Delhi, Delhi, India Kotak Mahindra Bank Full time

Job Category KMBL Degree Level Bachelor s Degree Manage service and operation for Embassies diplomat clientele Managing the account activation process Monitoring the rejections and ensuring time resolution of issues Responding to client inquiries on documentation account activities statements and product and or service information Coordinating with support functions CPC RPC Trade Treasury for account opening account servicing Trade related transactions Meeting existing clients regularly active day-to-day interaction understanding their needs providing best in class service solutions Responsible for ensuring that all auditble points are recorded and maintained as per the process Addressing complaint and escalations received at Grievance redressal desk Nodal officer Ensuring that mails communications coming from clients are handled promptly Maintaining a strong business relationship with branch banking team other concerned departments



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