Chief Delivery Officer

3 weeks ago

New Delhi, India TRUGlobal Full time

Chief Delivery Officer / EVP – Global DeliveryRole OverviewThe Chief Delivery Officer (CDO) / EVP – Global Delivery is responsible for leading end-to-end delivery operations across Infra, AI & Analytics, Cloud, CRM, and ERP service lines. The role ensures predictable, profitable, and high-quality delivery while driving transformation, scalability, and customer success across global engagements.Key Responsibilities1. Delivery Leadership & Governance- Lead execution of large, complex client engagements across Infra, AI, Cloud, CRM, and ERP portfolios. - Establish robust delivery governance frameworks with defined KPIs, SLAs, and escalation mechanisms. - Ensure high-quality, on-time, and profitable delivery across all regions.2. Leadership Hiring & Management- Build, mentor, and manage a strong leadership layer including Delivery Heads, Program Directors, and Solution Architects. - Drive succession planning, performance accountability, and a customer-first delivery culture.3. Presales & Solutioning- Partner with Sales and Account Management on deal qualification, solution design, and bid defense. - Oversee solution architects to create competitive, profitable RFP/RFI responses. - Align delivery feasibility and profitability with the sales cycle.4. Partnerships & Ecosystem Development- Build alliances with technology partners, ISVs, hyperscalers, and consulting firms. - Co-develop go-to-market strategies and generate joint revenue opportunities.5. Business Leadership- Define strategic direction across multiple service lines including Infra, AI, CRM, ERP, and Cloud. - Drive business growth and profitability by aligning delivery outcomes with corporate objectives. - Strengthen relationships with strategic partners (e.g., Salesforce, SAP, OEMs) to expand delivery capability.6. Customer Engagement & Relationship Management- Build and sustain trusted relationships with CXO and VP-level client stakeholders. - Serve as a strategic advisor on technology, transformation, and innovation initiatives. - Identify account expansion opportunities and drive long-term customer value.7. Operational & Financial Accountability- Own and manage the Delivery P&L, ensuring revenue and margin targets are met. - Optimize workforce planning, utilization, and global resource deployment. - Drive delivery efficiency through automation, AI, and global delivery models.Key Skills & Competencies- Proven experience in hiring, mentoring, and managing senior delivery leaders and architects. - Strong presales acumen with hands-on experience in RFPs, solutioning, and client presentations. - Deep client engagement and relationship management at CXO/VP level. - Demonstrated P&L ownership for portfolios exceeding $100M. - Strategic and analytical mindset with execution excellence and business acumen.Qualifications & Experience- Bachelor’s degree in Engineering / Technology; MBA preferred. - Experience in IT Services with 8–10 years in global delivery leadership roles. - Expertise across multi-service line delivery: Infra, AI/Analytics, ERP/CRM, and Cloud Transformation. - Strong presales and client engagement experience with a proven deal-win record.

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