Assistant Training Manager

2 days ago

Noida Delhi NCR, India Teleperformance Global Services Private Limited Full time

Job Description Designs training & test modules based on needs. - Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations. - Resolves issues pertaining to process knowledge with clients. - Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production. - Conducts interviews & coordinates with HR for recruiting trainers / trainees. - Ensure 100% adherence on client driven SOP & BEST T&D compliance. - Prepare Trainers through TTT/ Platform skills certification. - Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability. - Coordinates with all stakeholders to ensure New Hire training process runs effectively. - Prepare and attend all business / client reviews& work on the action plans to improve business performance. - Understanding of root cause analysis & reasons to better performance - Interacts with IT team for creation and deletion of Ids for new team members. Perks and benefitsAs per company norms

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