▷ [Apply Now] CSM- CpaaS

4 weeks ago

Mumbai, India Netcore Cloud Full time

Job Description

Key Responsibilities:

- Serve as the primary point of contact for clients using WhatsApp Business
- solutions.
- Develop strong relationships with clients, understanding their business
- needs and ensuring they maximize the value of WhatsApp Business offerings.
- Manage onboarding, implementation, and ongoing support for clients.
- Collaborate with internal teams (sales, technical, product) to ensure
- smooth service delivery.
- Monitor performance metrics and provide insights to improve client
- engagement and campaign effectiveness.
- Address client queries, troubleshoot issues, and escalate when necessary.
- Keep up with industry trends and updates to provide proactive solutions and
- recommendations.
- Identify opportunities to upsell or expand services based on client needs.
- Ensure compliance with WhatsApp Business policies and best practices.
- Requirements:
-

- Bachelors degree in Business, Marketing, Communications, or a related
- field.
- 2+ years of experience in client service management, account management, or
- a related role, preferably in SaaS, digital marketing, or messaging solutions.
- Strong understanding of WhatsApp Business API and messaging platforms.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to manage multiple client relationships and projects simultaneously.
- Data-driven mindset with the ability to analyze performance metrics and
- derive insights.
- Proficiency in CRM tools, project management software, and Microsoft Office
- Suite.
- Experience working with cross-functional teams in a fast-paced environment.

Preferred Qualifications:

- Experience in conversational marketing, CPaaS (Communication Platform as a
- Service), or enterprise messaging solutions.
- Knowledge of automation, chatbots, and customer engagement strategies.
- Familiarity with WhatsApp Business policies and compliance requirements.

  • Servicenow Csm 9 to 13 Years Bangaluru

    2 weeks ago

    Mumbai, India Capgemini Full time

    Build and maintain Service Catalogues Users Groups Roles Security Groups and Teams administration Global Reports creation and administration - Responsible for technical administration of all ITSM modules - Experience with managing a CMDB preferably in ServiceNow Familiarity with IT service management ITSM toolsets preferably ServiceNow - Experience in ITIL...

  • Apply Now! Lead Generation

    1 week ago

    Navi Mumbai, Mumbai, India Finmech Business Services Pvt Ltd Full time

    Job Description Job Type: Full Time Experience: 0 Month to 1 Years Type: Face to Face Last Date: 17-Oct-2025 Posted on: 17-Sep-2025 Salary per month: Rs. 12000 - Rs. 15000 No. of vacancies: 100 Gender: Both Highest qualification mark : 75% Education: 12th Pass (HSE) Branch: 12th Pass (HSE)-12thpass Sublocation: Ghansoli We're looking for dynamic...

  • C PASS Sales Manager

    2 weeks ago

    Mumbai, Maharashtra, India PBM System Full time ₹ 12,00,000 - ₹ 14,40,000 per year

    We're Hiring Business Development Executive – CPaaS & Cloud TelephonyAre you a go-getter with a passion for driving sales and building client relationships?We at[Your Company Name]are looking for aBusiness Development Executiveto join our team and help us expand our CPaaS and Cloud Telephony solutions.What You'll Do:Drive sales of CPaaS, SAS, and Cloud...

  • React Native Engineer

    5 days ago

    Mumbai, Maharashtra, India Court Now Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Court NowCourt Now is a live player-matching app that helps racket-sport players find hitting partners in real time. The TestFlight is live and already being used inNYC and Atlantafor tennis and pickleball. We're now building ourMumbai teamto push the product to beta and App Store launch.We're a small, focused team passionate about building products...

  • ▷ (Apply Now) Customer support Agent

    4 weeks ago

    Thane, Navi Mumbai, Mumbai, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full time

    Job Description Hiring Now: Customer Service Executive International BPO (WFO) Location: Thane & Malad (Work from Office) Salary: 21,000 40,000 per month Shifts: Rotational US & Australian Night Shifts Week Offs: Rotational 2 Week Offs Joining: Immediate Requirements - Min. 1 year International BPO (Voice) experience Mandatory - Excellent spoken &...

  • ▷ Apply in 3 Minutes! Agency Sales Manager

    4 weeks ago

    Mumbai, India Greenroom Now Full time

    Job Description Greenroom: Greenroom is a social media agency based in Bangalore and Mumbai. We are one of the top 5 in the country in influencer marketing. We work with some of the largest consumer clients in the country and have executed more than 250 successful campaigns until now. We believe we have a USP in being able to combine data, strategy and...

  • ▷ Apply Now: Formulation Scientist

    3 weeks ago

    Mumbai, India TheRecAI Full time

    Job Title: Formulation Manager - Pharma for Generic Market Support Location: Mumbai, India About the Role: We are seeking a Formulation Manager with hands-on experience in generic and super generic formulations. This role will lead laboratory operations, manage technical support, and collaborate with cross-functional teams to support pharmaceutical...

  • (Apply Now) Marketing Manager

    3 weeks ago

    Mumbai, India richie.club Full time

    We’re Hiring: Marketing Manager – Fintech | CRM | Campaigns | Analytics Location: Mumbai Experience: 2–5 years Industry: Fintech / Trading / SaaS / Consumer Tech Reports to: Founder Type: Full-time About Us We’re a SEBI-registered, fast-growing fintech startup helping Indians generate a second income through options trading and smart...

  • Enterprise Sales Specialist

    2 weeks ago

    Mumbai, India Karix Full time

    Role : Enterprise Sales Specialist Location: Mumbai About the Role: To become a part of an aggressive and constantly growing Sales Team and an Enterprise focused Global Brand. What you'll be Responsible for? Should have expertise in direct selling and a good track record in acquisition of new clients. Actively seek and enable new revenue...

  • Marketing Manager

    2 weeks ago

    Mumbai, India Pharma Now - Empowering Pharma Leadership Full time

    About Pharma Now Pharma Now is a fast-growing global platform at the intersection of pharma, life sciences, and technology. We are more than just a media brand—we are building a global knowledge ecosystem through news, insights, buyer guides, events, and leadership content that powers the pharmaceutical industry of tomorrow. We are now looking for a...