Servicenow Csm 9 to 13 Years Bangaluru

6 days ago

Mumbai, India Capgemini Full time

Build and maintain Service Catalogues Users Groups Roles Security Groups and Teams administration Global Reports creation and administration
- Responsible for technical administration of all ITSM modules
- Experience with managing a CMDB preferably in ServiceNow Familiarity with IT service management ITSM toolsets preferably ServiceNow
- Experience in ITIL Service Asset Configuration Management Practical experience in ITIL service management functions and processes
- Experience in CMDB Service Mapping and Taxonomy
- Experiencing in CMDB Discovery Administration and Cloud Administration Prior hands on experience creating and maintaining SACM reports and dashboards
- Experience with integrations of multiple disparate transactional systems across the enterprise
- Experience as Team lead people Manager Delivery Manager 5 years experience as a ServiceNow Administrator
- 3 years experience with JavaScript ITIL foundation certificate is desirable

**Primary Skills**:

- Sevice Now
- CSM (Customer Service Management)

**Secondary Skills**:

- ITIL
- ITSM tools

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