IT Operation Manager

3 weeks ago


Pune India Infosys Limited Full time

Job Description

Key Responsibilities:

- Member of Computers and Communication Division
- Be the first point of contact of IT support and operations team for senior internal and external customers and other BEF members
- Handle escalation level incident and service requests monitor availability and continuity of IT services
- Coordinate with other teams like IT asset management team and audit teams and implement planned actions to increase customer satisfaction
- Shall work with internal as well as external customers to maintain IT services continuity with prescribed SLAs and standards
- Should be able to lead teams on Windows and networking front for customer accounts
- Good in attending internal external and customer audits

Preferred Skills:

Technology->Universal Windows Platform->Universal Windows Platform



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