General Manager

- General Manager Retail Store - FMCG Location Jamnagar City Area Salary 60 000 - 65 000 Negotiable Work Experience Minimum 10-12 Years Qualification Any Graduate About the Organization A reputed FMCG retail store in Jamnagar city offering a wide range of grocery and household products The organization focuses on delivering excellent customer experience quality products and maintaining strong vendor relationships while operating with efficiency and compliance at all levels About the Role The General Manager Retail Store - FMCG will be responsible for the overall operations sales performance financial management vendor coordination and customer experience of the retail store The role demands strong leadership operational efficiency and the ability to drive sales growth while ensuring compliance with all organizational and statutory norms Key Role Objectives A Store Operations Management Ensure timely opening and closing of the store as per SOP Maintain optimum store ambience cleanliness hygiene and safety Conduct daily store walk-throughs to review displays stock replenishment and presentation Oversee cash counter operations and reconciliation Enforce fire safety loss prevention and security protocols Ensure maintenance of electrical IT and store infrastructure B Sales Target Management Conduct daily team briefings with sales targets and operational updates Monitor hourly daily sales vs targets and take corrective actions Improve sales via upselling cross-selling and promotions Track and report scheme performance and customer feedback C Staff Management Manage attendance rosters and shift scheduling Supervise deployment across store sections Allocate responsibilities stock management GRN vendor follow-ups Enforce grooming service and conduct standards Provide on-the-job training and mentoring D Inventory Stock Management Review daily stock positions and expiry status Prepare stock orders and coordinate with vendors Verify GRN entries expiry returns and pilferage checks Conduct stock audits and variance reconciliations E Vendor Management Maintain vendor relationships for pricing supply and credit Negotiate schemes discounts and delivery schedules Follow up on deliveries replacements and returns Identify new vendors for cost and assortment improvements F Financial Management MIS Reporting Monitor daily collections and reconciliations Deposit collections and maintain financial records Prepare and submit daily weekly MIS reports sales purchase payments stock scheme performance Ensure accuracy and timely submission of data G Customer Experience Management Deliver excellent customer service and resolve complaints promptly Supervise billing speed stock availability and store ambience Record and analyze customer feedback for improvements H Compliance Legal Ensure compliance with FSSAI fire safety and municipal norms Maintain records of sales purchase GRN expiry returns and expenses Conduct checks for fire extinguishers emergency exits and safety I Marketing Promotions Implement promotional campaigns from head office Monitor promotion performance and customer response Suggest localized marketing activities J Miscellaneous Handle additional duties assigned by management Attend training sessions and head office meetings Basic Requirements Qualification Any Graduate Work Experience Minimum 10-12 years in FMCG retail store management Strong leadership and team management skills Excellent knowledge of sales operations and inventory control Good negotiation and vendor management skills Proficiency in MS Office and retail management systems Strong customer service orientation Salary 60 000 - 65 000 per month Negotiable