Operations Support

4 weeks ago

Gurgaon, Haryana, India American Express Full time
Job Description

Responsibilities:

The incumbent will be responsible for :

- Creating 3 rd Party Vendor records in Oracle/SAP Ariba as per agreed process and policies and support resolution of invoice exceptions
- Follow up with requestors to provide relevant records and validate as per the defined procedures and websites
- Periodic tracking and monitoring of high aging pending cases and assisting colleagues in driving resolution
- Ensure timely closure of vendor creation and maintenance requests to facilitate timely payments disbursal to 3 rd party vendors
- Work in collaboration with other stakeholders and ensure all the deliverables are met within the stringent timelines
- Review and appropriately escalate any potential Sanctions alerts observed during new vendor creation or existing vendor maintenance
- Timely and effective management of customer escalations; liaising with cross-functional teams, viz Contracting, Sourcing, Accounts Payable, Sanctions, Risk & Compliance etc.
- Create SOP s, DTP s, checklists etc. whenever required
- Perform Root Cause Analysis (RCA) for any process breakdown/exception(s) and work with relevant teams to fix the issue and provide timely resolution
- Ensure timely closure of monthly audit activities conducted by Internal Controls team.
- Use collaborative skills and approach in handling complex queries, provide guidance to new team members.
- Ensure high level of engagement and motivation among team members to provide best in class customer/colleague experience.
- Understand any/all relevant AXP Policies, Procedures, Regulations and Guidelines governing the vendor creation process and appropriately identify and take steps to mitigate risks
- Ensure compliance with AXP policies
- To maintain high accuracy, productivity standards and should have high willingness to learn to support best in class customer services

Critical Factors to Success:

- Should be clear when explaining ideas and concepts to others; communication is structured and easy to understand
- Writes well, using proper grammar and professional language.
- Routinely participates in team activities, strives to include all team members and independently resolves conflicts with other people, strengthening relationships in the process.
- Anticipates changing customer and process needs and seeks to create value for the customer and the process.
- Is professional and focused on solutions, independently resolves conflicts before the case gets escalated

Minimum Qualifications

- Japanese Language Specialist with proficiency in Reading, Writing and Speaking. Minimum JLPT N3 Level certification
- Must be a B. Com Graduate or higher with minimum work experience of 2 - 3 years, good accounting knowledge, good communication (verbal & written) skills.
- Knowledge of Accounts Payable, Procure to Pay process is preferred.

Technical Skills/Capabilities:

- Knowledge of MS Office tools e.g. Word, PowerPoint, Excel

Knowledge of Platforms:

- Oracle

- SAP Ariba

- Bridger Insight XG

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