Process Trainer

3 weeks ago

Pune, Maharashtra, India Atidiv Full time
Job Description: Trainer

About Atidiv:

Atidiv uses Data science and process outsourcing to help internet businesses run better. We are a mid-size tech business funded by Guild Capital, a Chicago-based tech investor. We are looking for smart, self-driven disruptors who share a passion to build better solutions for hard business problems. Atidiv is led by a stellar group of consultants, investment bankers, technologists and entrepreneurs looking to build the next generation of products and solutions used by modern businesses.

India presence: Atidiv is a 500+ people organization and has 3 core solution areas. We have served 40+ US/ UK clients to date.

Job Description:

- Acclimate new hires to the business and conduct training and upskill sessions
- Schedule training in coordination with training TL, HR, Operations Managers & quality team and ensure completeness within the deadline
- Direct structured learning experiences and monitor their quality results
- Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
- Identify training needs by evaluating strengths and weaknesses
- Periodically evaluate ongoing programs to ensure that they reflect any changes
- Conduct evaluations to identify areas of improvement
- Manage team of newbies for defined period and help them in meeting and improving production and quality targets
- Manage weekly/monthly/yearly process KPI's and targets
- Ensure candidates successfully clear the training phase (ensuring weekly / monthly / batch / individual targets are met)
- Stay updated with the process knowledge and communicate process updates within the team in timely manner
- Develop or oversee the production of classroom handouts, instructional materials, aids, manuals
- Must keep track & document all process updates shared by clients or discussed in team huddles/meetings/client calls
- Attend weekly & monthly calls with stakeholders & client as per the requirement
- All escalations which are handled should be accurately dealt with without negative feedback from clients or internal team
- Understanding of nuance and the grey area - you understand it's not a black and white world and understand the difference of working with guidelines vs. hard and fast rules
- A spidey sense of spam and scams. When asked to trust but verify, you're calibrated to do both.
- Tenacity - you can get to the bottom of situations and enjoy intellectual challenges
- A diplomatic and clear communication style. Writing well is a no-brainer for you
- A positive, can-do attitude - you're ready to contribute to a vibrant and diverse culture, whatever the day asks of you

Qualification:

- Bachelor / Master degree preferred or commensurate applicable experience.
- Demonstrated ability to successfully develop and deliver training programs utilizing skills in instructional design, program design and training technologies

Skillset required:

- Proven experience as corporate trainer (Minimum 2 years)
- Familiarity with traditional and modern training methods, tools and techniques
- Good Presentation & communication skills
- Organizational and time management abilities
- Proficient in MS Office
- Attention to detail
- Team player

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