▷ [23/09/2025] Customer Service Representative

3 weeks ago

Delhi, India Neoteric Properties Full time

Job Title:

Customer Service Representative

Location:

New City Center – Gwalior
Job Description:
We are seeking a Customer Service Representative

with a hospitality background (IHM preferred or front desk/guest relations experience). The role involves

onboarding customers, coordinating property visits, addressing their concerns, and ensuring discipline and upkeep in the customer lobby.
Key Responsibilities:
Welcome and onboard customers with professionalism and warmth.
Accompany/guide customers during property visits and note challenges or concerns they face.
Maintain discipline, etiquette, and smooth operations in the customer lobby.
Record and escalate customer feedback/issues to relevant departments.
Ensure a positive and seamless customer experience throughout their journey.
Maintain updated records of interactions and follow-ups in CRM.
Qualifications & Skills:
Graduate/Diploma in Hospitality Management (IHM preferred).
1–3 years of experience in customer service/front desk/guest relations.
Excellent communication and presentation skills.
Strong customer-first attitude with problem-solving skills.
Organized, disciplined, and proficient with MS Office/CRM tools.

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