Director [23/09/2025]

Marsh is seeking candidates for the following position based in the Mumbai office.

This is a hybrid role that has a requirement of working at least three days a week in the office.

Director – Program Manager

What can you expect?

We are seeking a highly experienced Program Manager to join our change and transformation team. You will be responsible for leading the setup of practices within our Global Capability Centre, managing multiple end-to-end transitions, and working closely with the Operational Leadership team to deliver strategic outcomes.

Manage end-to-end programs to deliver business outcomes, support organizational strategy, and influence senior stakeholders.
Lead the establishment of best practices and operational frameworks within global capability centers to enhance efficiency and effectiveness.
Oversee the transition of projects and processes into the global capability center, ensuring smooth handovers and minimal disruption to operations.
Build and maintain strong relationships with senior leaders and key stakeholders, ensuring alignment on project goals and objectives.
Manage multiple projects simultaneously, ensuring they are delivered on time, within scope, and within budget.
Lead and mentor project teams, fostering a collaborative and high-performance culture.

We will count on you for:

Develop comprehensive program plans, including scope, timelines, resources, and budgets, to facilitate smooth transitions.
Develop case for change and roadmap for execution working with diverse stakeholders and bringing alignment
Build and maintain strong relationships with key stakeholders, including senior leaders, to ensure effective communication and collaboration throughout the transition process.
Identify potential risks associated with transitions and develop mitigation strategies to minimize impact on program success.
Conduct due diligence across service portfolio delivered internally as well as vendor managed to identify opportunities for centralization and streamlining delivery
Coordinate cross-functional teams to ensure all aspects of the transition are executed effectively and efficiently
Implement change management strategies to support the transition process and ensure stakeholder buy-in
Drive initiatives for continuous improvement in transition processes and program management practices

What you need to have:

Minimum 15 years of experience in leading end-to-end process migrations & other transitions, program management and change management.
Experience working with global stakeholders and cultures.
Strong communication and presentation skills, with the ability to influence senior stakeholders
Proven track record in leading and delivering multiple projects within the organizational constraints
Understanding program management methodologies and best practices.

What makes you stand out?
MBA from a premier business school
Professional certification in Program Management e.g. PgMP / CPM / Prince 2
Experience working in large and complex organizations working with diverse stakeholders
Strong business analysis, organizational design, and process improvement experience

Why join our team?
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh , a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan

is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan

is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.