Software Support Executive

2 weeks ago

Surat India FYNXT Full time

Job Description

About Company: FYNXT is a Singapore based FinTech company that provides a Software as a Service (SaaS) platform to digitally transform leading brokerage firms and fund management companies and help them grow their market share. Our industry leading Digital Front office platform has transformed several leading financial institutions in the Forex industry to go fully digital to optimise their operations, cut costs and become more profitable. For more visit: www.fynxt.com

Job Profile: We are looking for a Software Support Executive who can work in a team as well independently and servers to address technical issues relating to software implementation, function, and upgrades. Carrying expertise in resolving customer complaints or problems and create product problem reports and troubleshooting documents for each issue. Work closely with development teams to identify and resolve any technical problems that might arise during the development of software.

Requirements

Responsibilities:

Overall Support: Communicate with customers and internal stakeholders with regards to support and maintenance incidents. Work closely with internal teams, clients, and their vendors to Be part of scheduled and preventive maintenance plans. Prepare internal and client response communication (email, chat etc.) templates. Keeping a record of client's quires.

Provide Technical Support to Client: Assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions. Work closely with the development team to get the issues fixed.

Assist with Software Design and Development: Keep involved in the creation of new software and work closely with software development teams to identify and resolve potential issues in the development stage. Analyse all aspects of the software and make suggestions throughout the development phase to avoid issues in the final product.

Create Technical Documents and Manuals: Create & Updating self-help documents so client can try to fix problems themselves.

Required Skills:
strong analytical, troubleshooting, and problem-solving skills.
The ability to work in teams, as well as independently.
Strong verbal and written communication skills, English is a must to be able to work with overseas clients Address customer concerns and issues regarding software installation and operation.
Communicate with users/ customers at a defined interval and provide ongoing updates
Document complaint reports and troubleshooting steps
Assist software developers to resolve technical issues during the software development phase Teach customers how to install and use software products
Basic Database operations (MS SQL Server, Oracle etc.) Knowledge about Windows Server Operating systems and IIS will be preferred

Benefits

What we offer

Unique experience in Fin-Tech industry, with a leading, fast-growing company.
Good atmosphere at work and a comfortable working environment.
Additional benefit of Group Health Insurance - OPD Health Insurance
Coverage for Self + Family (Spouse and up to 2 Children)
Attractive Leave benefits like Maternity, Paternity Benefit, Vacation leave & Leave Encashment
Reward & Recognition Monthly, Quarterly, Half yearly & yearly.
Loyalty benefits
Employee referral program

  • Software Support Executive

    4 days ago

    Surat, Gujarat, India Fynxt Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role & responsibilities :Overall Support: Communicate with customers and internal stakeholders with regards to support and maintenance incidents. Work closely with internal teams, clients and their vendors to Be part of scheduled and preventive maintenance plans. Prepare internal and client response communication (email, chat etc.) templates. Keeping a...

  • Software Support Executive

    4 days ago

    Piplod, Surat, Gujarat, India Simptra Technologies Pvt. LtdFYNXT Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Job Description: We are looking for a Software Support Executive who can work in a team as well independently and servers to address technical issues relating to software implementation, function, and upgrades. Carrying expertise in resolving customer complaints or problems and create product problem reports and troubleshooting documents for each issue. Work...

  • Software Sales Executive

    2 weeks ago

    Noida, Uttar Pradesh, India, Ghaziabad Software House World Full time

    Company Description Software House is a 5-star certified partner of Tally Solutions since 2013, offering the best customization, implementation, and support services to over 10,000 customers. We provide top-notch software solutions, IT consultancy, and services to various sectors, including Manufacturing, Real Estate, Housing Society, Schools & Institutes,...

  • Software Support Representative

    2 weeks ago

    Surat, Gujarat, India Silvera Technocare Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Opening:Software Support RepresentativeLocation: Surat, GujaratApply at: Are you passionate abouttechnology and customer support?JoinSilvera Technocareas aSoftware Support Representativeand be part of a dynamic, fast-growing team delivering top-notch software solutionsRole OverviewAs aSoftware Support Representative, you'll be the first line of support...

  • Customer Support Executive

    5 days ago

    India Solutions Infoway Support Services Full time

    **No of Vacancies : 5** **Experience : 0-5 years** **Job Location: Thiruvalla, Kerala / Work from Home** **Salary: 10,000 INR per month + Incentives** **Job Summary **:As a Customer Support Executive, you will play a crucial role in providing excellent customer service and ensuring customer satisfaction. You will be responsible for addressing customer...

  • Support Executive

    5 days ago

    Surat, Gujarat, India Spider Software Pvt Ltd Full time

    **Job description** - Responsible for giving software training and handling query related to software technical issues - Client retention activities - Knowledge or experience in stock market field will be an added advantage - Currently WFH - Graduation Mandatory - Experience: 0-3 Years - Good communication and presentation skills required - Age: Upto 28...

  • Technical Support Executive

    4 weeks ago

    Surat, India Mycityband Full time

    Job Description We are seeking a Technical Support Executive to join our team in India. The ideal candidate will be responsible for providing exceptional technical assistance to our customers, ensuring their issues are resolved quickly and efficiently. This role requires a strong understanding of technology and excellent communication...

  • Integration Support Executive

    2 weeks ago

    Surat, India VSI Infotech LLP Full time

    VSI Infotech LLP is seeking a dedicated Integration Support Executive to join our technical support team. In this role, you will play a critical part in ensuring seamless integration of our software solutions with client systems. You will be responsible for troubleshooting, diagnosing, and resolving integration issues, working closely with clients and...

  • Integration Support Executive

    2 weeks ago

    Surat, India VSI Infotech LLP Full time

    VSI Infotech LLP is seeking a dedicated Integration Support Executive to join our technical support team. In this role, you will play a critical part in ensuring seamless integration of our software solutions with client systems. You will be responsible for troubleshooting, diagnosing, and resolving integration issues, working closely with clients and...

  • Erp Support Executive

    4 days ago

    Ahmedabad, Surat, Vadodara, India Zipbooks Software Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About ZipBooksZipBooks Software Pvt. Ltd. is a fast-growing IT solutions company specializing in ERP, CRM, and customized software solutions. We work with businesses across industries to streamline operations, improve productivity, and enable digital transformation. At ZipBooks, we believe in innovation, teamwork, and providing a platform for our employees...