Desktop Support Engineer

7 days ago


Hyderabad Bengaluru Kolkata, India Renovasion Automation Private Limited Full time

Job Description End User IT Support for AU Bank Branches. 1. Scope Summary Remote On-call & Onsite Engineer support for AU Bank Branches (Non-MFI and MFI) covering Desktop, Laptop, Hand & Feet support for Network, Printer, ATM/Kiosk, and related standard software/application support. SLA Driven Response and Resolution same-day or next-day support based on ticket logging time and location. Month-end Extended Day Support at 15 designated AU Bank locations. Hardware Replacement Support for bank-provided spares (e.g., RAM, battery, Windows upgrade). Quarterly Health Check per branch, including documentation and reporting. 2. Engineers Allocation & Coverage Work Hours: 9:30 AM to 6:30 PM, Monday to Friday, and alternate Saturdays. Non-MFI Branches: o Same Day Support for call requests logged before 12:00 noon. o Next Business Day Support for call requests logged post 12:00 noon. MFI Branches: o Next Business Day Support. Resource allocation planned as per AU Bank's recommended deployment model.



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