Desktop Support Engineer
2 days ago
JOB DESCRIPTION Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years’ experience in Windows Desktop support. Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills Bachelor’s Degree or equivalent in Computer Science or related field. CompTIA A+, Microsoft Certified Professional (MCP) or better. Minimum of 2-3 years of IT experience. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting and problem-solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA’s. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support. .
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Desktop Support Engineer
2 days ago
Kolkata, India Tech People 247 Full timeJOB DESCRIPTION Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their...
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Desktop Support Engineer
2 days ago
Kolkata, India Tech People 247 Full timeJOB DESCRIPTION Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their...
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Desktop Support Engineer
2 days ago
Kolkata, India Tech People 247 Full timeJOB DESCRIPTIONDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their...
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Desktop Support Engineer
2 days ago
Kolkata, India Tech People 247 Full timeJOB DESCRIPTIONDesktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their...
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Desktop Support Engineer
12 hours ago
Kolkata, India Applicantz Full timeTHIS IS A 6 MONTHS CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADERS.Location: Pune (5 days a week)Shift: General (IST Hours)Experience: 5+ years overall experienceWe are seeking an experienced IT Support Engineer to join our client’s global technology team. The role involves providing advanced technical support to employees, ensuring...
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Desktop Support Engineer
5 hours ago
Kolkata, India Applicantz Full timeTHIS IS A 6 MONTHS CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADERS.Location: Pune (5 days a week)Shift: General (IST Hours)Experience: 5+ years overall experienceWe are seeking an experienced IT Support Engineer to join our client’s global technology team. The role involves providing advanced technical support to employees, ensuring...
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Desktop Support Engineer
1 week ago
Kolkata, West Bengal, India Krishna Enterprise's Full time ₹ 4,00,000 - ₹ 12,00,000 per yearWe are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.If youre computer-savvy and enjoy supporting end users, wed like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear...
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Desktop Support
2 weeks ago
Kolkata, India growel softech Full time**Desktop Support: - Good knowledge in Hardware level troubleshooting for all Laptop’s and Desktop’s. - Good knowledge and experience in Windows OS. - Experience in Networking (LAN, Wi-Fi, VPN etc) - Experience in handling Internet/intranet related issues. - Knowledge in data backup like OneDrive, PC backup, share drive...etc - knowledge in Encryption...
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Desktop Support Engineer
2 weeks ago
Kolkata, West Bengal, India Grivety Global Full time ₹ 6,00,000 - ₹ 12,00,000 per yearResponsibilities:Provide desktop support for hardware & software issuesInstall OS, configure Outlook, troubleshoot printers & networksAssemble PCs, network config, printer maintenance Advanced Knowledge and Experience of IT Infrastructure LAN+WAN.
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Desktop Support Engineer L1
5 days ago
Kolkata Airport, Kolkata, West Bengal, India Quess Corp Limited Full time ₹ 1,92,000 - ₹ 2,40,000 per yearJob opening for below mentioned description on airports*End User Support/Desktop Support Engineer (L1 Engineer) - Airport*We're looking for End User Support/Desktop Support Engineers to join our team at various airport locations across India. As an L1 Engineer, you'll provide technical assistance and support to end-users, resolving hardware, software, and...
