Deputy Branch Manager/Operation Head

1 week ago


Mumbai, India V Konnect Full time

Job Description Role & responsibilities - Manage Service & Operations of Flagship Branch. - Review Branch Operations Reports and Control Reports. - Responsible for updating regulatory display items for the branch. - Maintain good Branch Service Index (Service Standards Score Card) & Branch Health Score Card (Operations Score Card) on Monthly basis. - Track & Close Attachment Orders and Regulatory Notices i.e. receiving Notices Arranging required data & submission to the Authority in prescribed timelines. - Track & close CRM for the Branch (virtual queries/complaint resolution & Leads assignment & closures) - Co-ordination with Operating Agencies and Branches on day-to-day basis. - Quality check for all Financial (FD RD Account opening) and Non-Financial (accounts maintenance) instructions to ensure quick processing at Back-end. - Track Branch Leads, allocation and closure to participate in Branch Book improvement & profitability. - Efficient management of Teller Counter for Cash & Non Cash Transactions. - Efficient Lobby Management for Service related requirements of Branch Customers. - Submission of Cash & Non Cash reporting for the Branch on time & ensure frequent monitoring of all over-aged cases (deferrals, TODs etc.



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