Senior Manager, Analytics

See yourself at TwilioJoin the team as Twilio s next Engineering Manager - Messaging Risk Decision PlatformWho we are why we re hiringTwilio powers real-time business communications and data solutions that help build better applications and customer experiences Although we re headquartered in San Francisco we have presence throughout South America Europe Asia and Australia We re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias At Twilio we support wherever we do business About the jobThis position is needed to lead a team of analysts that use data to ensure that all of Twilio s communications are trusted and legal compliant This involves wide variety of activities including performing multiple analyses to effectively measure the volume of fraud in our communication channels along with building machine learning models that help detect fraud in near real-time A successful candidate will be a self-starter embody a growth mindset collaborate effectively can mentor junior analysts and operate as a thought leader in the Trust Safety team This role interfaces with several key stakeholders and works on initiatives that are tracked at the executive level ResponsibilitiesLeadership and Strategy Be the go to person for any data related questions from business stakeholders executive leadership Partner with the Product Engineering teams to understand overall trust safety strategy develop a vision and roadmap for the analytics team to help drive data enabled decisions simultaneously use data storytelling to help shape the broader strategy for the organization Establish and proactively monitor key fraud metrics to measure the volume of fraud across different product channels Email Voice SMS and provide thought leadership in helping identify product interventions that would mitigate emerging risks People Management Lead a team of data analysts scientists and annotation specialists to develop data-driven solutions that enhance trust and safety across the organization Mentor and develop the analytics team inline with individual aspirations business requirements provide guidance on technical skills and career growth Cultivate second line of leadership within the team who can independently manage initiatives with stakeholders Analytics Delivery Oversee the development implementation maintenance of machine learning models that help detect fraud in real time Help build dashboards develop metrics that provide a single source of truth to the entire trust safety organization across multiple Twilio channels SMS Voice Email Build maintain data pipelines to ingest data from multiple sources vendors to enrich fraud measurement metrics Use data to proactively identify gaps in our onboarding process engineering systems being exploited by bad actors help influence product roadmap drive initiatives that reduce these gaps Collaborate cross-functionally with stakeholders in trust and safety and other relevant orgs to understand their data and analytics needs and deploy effective trust and safety measures QualificationsNot all applicants will have skills that match a job description exactly Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply While having desired qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply If your career is just starting or hasn t followed a traditional path don t let that stop you from considering Twilio We are always looking for people who will bring something new to the table Required 10 years of experience in analytics or data science roles with 5 years of people management experience Proven experience of working with stakeholders from various orgs Product Engineering Operations and navigating ambiguous problems at scale Excellent knowledge SQL and intermediate knowledge of data manipulation language such as R Python Prior experience of building statistical models e g classification regression model product experimentation NLP use cases Team player and comfortable interacting with people from multiple disciplines Desired Experience managing geographically distributed teams in a full remote environment Prior experience managing large teams of 10 ICs involving specialists in variety of roles - data analysts data scientists data engineers Prior experience in trust safety domain having performed investigative analyses of new threats and trends and usage of data to optimize rules and policies that defend against these threats LocationThis role will be remotely based in India Karnataka Tamil Nadu Telangana Maharashtra Delhi TravelWe prioritize connection and opportunities to build relationships with our customers and each other For this role you may be required to travel occasionally to participate in project or team in-person meetings What We OfferThere are many benefits to working at Twilio including in addition to competitive pay things like generous time-off ample parental and wellness leave healthcare a retirement savings program and much more Offerings vary by location Twilio thinks big Do youWe like to solve problems take initiative pitch in when needed and are always up for trying new things That s why we seek out colleagues who embody our values - something we call Additionally we empower employees to build by supporting their volunteering and donation efforts So if you re ready to unleash your full potential do your best work and be the best version of yourself apply now If this role isn t what you re looking for Twilio is proud to be an equal opportunity employer Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer We do not discriminate based upon race religion color national origin sex including pregnancy childbirth reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics We also consider qualified applicants with criminal histories consistent with applicable federal state and local law Additionally Twilio participates in the E-Verify program in certain locations as required by law Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures If you need assistance or an accommodation due to a disability please contact us at accommodation twilio com Twilio is proud to be an equal opportunity employer Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer We do not discriminate based upon race religion color national origin sex including pregnancy childbirth reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics We also consider qualified applicants with criminal histories consistent with applicable federal state and local law Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act Additionally Twilio participates in the E-Verify program in certain locations as required by law Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures If you need assistance or an accommodation due to a disability please contact us at