Front Office Executive

1 day ago

Siliguri India FORTUNE CONSULTANCY SERVICES Full time

Job Description We are seeking a highly motivated and detail-oriented Front Office Executive to join our esteemed hospitality establishment. The ideal candidate will play a pivotal role in ensuring that our guests receive exemplary service from the moment they arrive until their departure. As the first point of contact, the Front Office Executive will embody the essence of our hospitality brand, fostering a welcoming and professional atmosphere. This position requires outstanding communication skills and a strong ability to manage multiple tasks efficiently in a fast-paced environment. The successful candidate will be responsible for coordinating guest services, handling inquiries, and providing assistance with reservations and check-ins. Furthermore, the Front Office Executive will be instrumental in ensuring the smooth operation of the front desk and will work closely with other departments to enhance the overall guest experience. Our establishment prides itself on excellence, and we seek individuals who are not only passionate about hospitality but also dedicated to exceeding guest expectations. If you are ready to take on this rewarding challenge and contribute to the success of our team, we invite you to apply for the Front Office Executive position and be part of our commitment to outstanding service. Responsibilities Greet and welcome guests upon arrival, providing a seamless check-in process. Handle guest inquiries and requests efficiently and courteously, ensuring satisfaction. Manage reservations and assist with booking modifications or cancellations as needed. Coordinate with housekeeping and maintenance departments to resolve guest issues promptly. Process check-out procedures and handle payment transactions accurately. Maintain an organized front desk area, ensuring all documentation is up to date. Assist in training and mentoring new front office staff to uphold company standards. Requirements Proven experience in a front office role within the hospitality industry. Exceptional interpersonal and communication skills, both verbal and written. Strong organizational skills and the ability to multitask effectively in a fast-paced environment. Proficiency in using front office management software and Microsoft Office Suite. A professional appearance and demeanor, with a focus on guest service excellence. Flexibility to work shifts, including evenings, weekends, and holidays as required. Ability to work collaboratively as part of a team and independently when necessary. Compensation Salary: 10-18k + PF + ESI Staff meals provided Shared accommodation available **We don't charge any application fees from candidates.

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