Client Servicing
3 weeks ago
Job Description
Vibgyor is India's leading Experiential Agency specializing in Brand Activation, Events & Exhibitions. With over 10,000 successful campaigns executed since 2002, we have established a reputation for excellence in the industry. Our impressive client list includes top corporate entities such as Amazon, Nestle, Adidas, Apple, Sony, L'Oreal, and Samsung. We pride ourselves on our award-winning work, having been recognized at national and international forums for our achievements in Experiential Marketing, Events, and Design.
Role Description
This is a full-time on-site role for a Client Services & Business Development professional. The role involves day-to-day tasks such as managing client accounts, ensuring customer satisfaction, providing exceptional customer service, and handling financial aspects of projects. The successful candidate will be based in our New Delhi office and will play a crucial role in growing and maintaining our client relationships.
Qualifications
1. Revenue Targets: Ensure that all revenue targets agreed with management are achieved
2. Relationship Clients: Ensuring that the relationship with allocated clients is maintained and strengthened. Each year must see a 50% growth of business for each allocated client.
3. Relationship Client Knowledge: Ensuring that at all points in time each of the allocated relationship clients are mapped completely and every relevant person knows you personally.
4. Understanding of Briefs: Ability to understand client briefs and lead a brainstorming internally.
5. Excellence in Reverts: Creating powerful reverts basis understanding of briefs and ensuring that they get converted into business. Coordinating with all internal departments for support in logistics / costs / creatives and ensuring that only appropriate reverts are passed on to the client, after due diligence.
6. Proactive Proposals: To do at least 1 project per quarter (above 25 lacs billing) for any one of the allocated clients which is proactively suggested (without getting a brief).
7. Handover to Operations: Making a proper SOP / Checklist and handing it over to operations post which, to have a minimal role in the operations of the project.
8. Mentoring Team: To Mentor, guide & empower your subordinates and ensure that they develop all attributes of client retention, client acquisition and presentation making skills.
9. Managerial Skills: to become an outstanding manager who is able to train, motivate and retain key team members.
Require 6-8 yrs of experience in corporate events.
Contact Person: HR Apoorva Arya
Interested candidate can share their profile on
Email: [Confidential Information]
Contact no: 8454827397.
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