Client Servicing

2 days ago

Mumbai, India SpiceHR Full time

**Experience **: 2 - 3 years

**Main Responsibilities of a Client Servicing**:

- Ensuring a positive and professional client service experience.
- Directing client complaints or complex queries to relevant departments in a timely manner.
- Providing clients with technical assistance on products and services.
- Expediting serious issues to management toward prompt resolution.
- Building positive client relations by checking in regularly and following up on active processes.
- Maintaining client records and documenting processes.
- Identifying potential client services concerns and facilitating proactive intervention steps.
- Keeping track of new products on offer, as well as emerging trends in client services.
- Recommending product improvements based on client services feedback.

**Key Requirements**:

- Bachelors in (any discipline) with relevant experience of 2 + years.
- Certification in customer relations, customer services, or similar would be advantageous.
- 2-3 years of experience in client services, sales, or a similar role.
- Proficiency in CRM software, such as ZOHO and HubSpot.
- Exceptional ability in providing professional, efficient, and friendly client services.
- Ability to coordinate with other departments on client-related matters.
- Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
- Willingness and the ability to travel to client locations, when required.
- Ability to keep updated on new developments in the field of client services.
- Excellent interpersonal and recordkeeping skills.

**Job Type**: Regular / Permanent

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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