Manager, Implementation Services

4 days ago

Pune, India ONIT Full time

Job Description Job Description: - We are seeking a strategic and experienced Manager, Implementation Services to lead our growing team of Implementation Managers and Specialists. - This role is critical in driving successful client onboarding, ensuring high-quality delivery of software solutions, and fostering a culture of excellence and collaboration. - The ideal candidate will bring leadership, technical insight, and operational rigor to scale our implementation capabilities. Key Responsibilities: - Lead and manage an Implementation Services team, including hiring, mentoring, and performance management. - Define and execute the strategic roadmap for implementation excellence, aligning with company goals. - Oversee multiple concurrent software implementation projects, ensuring timely and high-quality delivery. - Serve as an escalation point for complex client engagements and project risks. - Collaborate cross-functionally with Sales, Product, Engineering, and Support to ensure alignment and smooth handoffs. - Develop and refine implementation methodologies, templates, and best practices. - Monitor KPIs and metrics to assess team performance and client satisfaction. - Drive continuous improvement initiatives across tools, processes, and team capabilities. - Represent the implementation function in leadership meetings and contribute to strategic planning. - Ensure compliance with internal standards and client-specific requirements. - Promote a client-centric culture focused on value delivery and long-term success. Technical Skills: - Experience with software solution implementations, including system integration, customization, and deployment. - Understanding of cloud technologies, SaaS, and enterprise software solutions. - Proficiency in project management tools and methodologies (e.g., Agile, PMP, or Prince2). - Familiarity with CLM (Contract Lifecycle Management) systems or similar (legal) tech platforms - Strong communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences

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