Manager, Implementation

3 days ago

Pune, Maharashtra, India Onit Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Position Summary  We are seeking a strategic and experienced Manager, Implementation Services to lead our growing team of Implementation Managers and Specialists. This role is critical in driving successful client onboarding, ensuring high-quality delivery of software solutions, and fostering a culture of excellence and collaboration. The ideal candidate will bring leadership, technical insight, and operational rigor to scale our implementation capabilities.  Key Responsibilities
  • Lead and manage an Implementation Services team, including hiring, mentoring, and performance management. 
  • Define and execute the strategic roadmap for implementation excellence, aligning with company goals. 
  • Oversee multiple concurrent software implementation projects, ensuring timely and high-quality delivery. 
  • Serve as an escalation point for complex client engagements and project risks. 
  • Collaborate cross-functionally with Sales, Product, Engineering, and Support to ensure alignment and smooth handoffs. 
  • Develop and refine implementation methodologies, templates, and best practices. 
  • Monitor KPIs and metrics to assess team performance and client satisfaction. 
  • Drive continuous improvement initiatives across tools, processes, and team capabilities. 
  • Represent the implementation function in leadership meetings and contribute to strategic planning. 
  • Ensure compliance with internal standards and client-specific requirements. 
  • Promote a client-centric culture focused on value delivery and long-term success. 
Qualifications and Skills 
  • Experience: 
  • Minimum 5+ years of experience in a client-facing role within professional services, consulting, or customer success. 
  • At least 2+ years of experience in a leadership or managerial position. 
  • Proven track record in managing and delivering complex client projects, with a focus on software solutions and services. 
  • Strong experience in consulting, solution implementation, and client relationship management.
Technical Skills:
  • Experience with software solution implementations, including system integration, customization, and deployment. 
  • Understanding of cloud technologies, SaaS, and enterprise software solutions. 
  • Proficiency in project management tools and methodologies (e.g., Agile, PMP, or Prince2). 
  • ​​​​​​​Familiarity with CLM (Contract Lifecycle Management) systems or similar (legal) tech platforms
  • Strong communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences
Leadership & Communication:
  • Excellent leadership, communication, and interpersonal skills, with the ability to motivate, mentor, and manage cross-functional teams. 
  • Strong client-facing skills with the ability to build relationships and drive client success. 
  • Exceptional problem-solving and analytical skills with a solution-oriented approach.
Education:
  • Bachelor's or Master's degree in Law, or a related field, or equivalent practical experience. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Manager, Implementation

    7 days ago

    Pune, Maharashtra, India Onit, Inc. Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Position Summary We are seeking a strategic and experienced Manager, Implementation Services to lead our growing team of Implementation Managers and Specialists. This role is critical in driving successful client onboarding, ensuring high-quality delivery of software solutions, and fostering a culture of excellence and collaboration. The ideal candidate...

  • Implementation Manager

    7 days ago

    Pune, Maharashtra, India Onit, Inc. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About OnitWe're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.We're a team of innovators using AI at the core to help legal...

  • Implementation Manager

    3 days ago

    Pune, Maharashtra, India Onit Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About Onit We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions. We're a team of innovators using AI at the core to help legal...

  • Manager, Implementation Services

    5 days ago

    Pune, Maharashtra, India OnIT Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About OnitWe're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.We're a team of innovators using AI at the core to help legal...

  • Associate Manager- Implementation

    5 days ago

    Pune, Maharashtra, India Sakon Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About Sakon:Sakon () simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world's top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every...

  • Senior Implementation Manager

    7 days ago

    Pune, Maharashtra, India Amadeus Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Job TitleSenior Implementation ManagerJob Title: Lead Implementation & Deployment SpecialistLocation: Pune / BangaloreExperience: Min 15+ yearsEducation: Bachelor's Degree, Master preferredWe are seeking a highly skilled and technically proficient Lead Implementation & Deployment Lead to join Hospitality team. A Implementation & Deployment Lead ensures end...

  • Manager (Product Implementation & Support)

    1 day ago

    Pune, Maharashtra, India Icertis Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are looking for a passionate Service Delivery Manager (SDM). You will be leading efforts to ensure customers continue to get value from Icertis implementations. This role ensures Application Enhancement and Application support services are delivered seamlessly to clients. You will be leading the IROS (Icertis Run and Operate) Service for customer. This is...

  • Implementation Engineer

    1 week ago

    Pune, Maharashtra, India Acrobuild Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAcrobuild is a groundbreaking platform designed to revolutionize the real estate industry by providing an all-in-one solution for real estate companies. Powered by AI and built with "automation at scale," Acrobuild supports the management of both single and multi-location projects, making it cost-effective for developers of all sizes. The...

  • Implementation Engineer

    1 day ago

    Pune, Maharashtra, India Enthral Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionEnthral is a leading Agentic AI-powered enterprise-class skilling platform designed to drive talent transformation across the workforce. Our platform supports every stage of the skilling lifecycle—from onboarding and content creation to performance enablement and continuous development. Built around autonomous AI agents called Skill...

  • Specialist, Implementation

    5 days ago

    Pune, Maharashtra, India Mastercard Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...