Manager, Implementation

3 days ago

Pune, Maharashtra, India Onit, Inc. Full time ₹ 15,00,000 - ₹ 30,00,000 per year

Position Summary 

We are seeking a strategic and experienced Manager, Implementation Services to lead our growing team of Implementation Managers and Specialists. This role is critical in driving successful client onboarding, ensuring high-quality delivery of software solutions, and fostering a culture of excellence and collaboration. The ideal candidate will bring leadership, technical insight, and operational rigor to scale our implementation capabilities. 

Key Responsibilities
  • Lead and manage an Implementation Services team, including hiring, mentoring, and performance management. 
  • Define and execute the strategic roadmap for implementation excellence, aligning with company goals. 
  • Oversee multiple concurrent software implementation projects, ensuring timely and high-quality delivery. 
  • Serve as an escalation point for complex client engagements and project risks. 
  • Collaborate cross-functionally with Sales, Product, Engineering, and Support to ensure alignment and smooth handoffs. 
  • Develop and refine implementation methodologies, templates, and best practices. 
  • Monitor KPIs and metrics to assess team performance and client satisfaction. 
  • Drive continuous improvement initiatives across tools, processes, and team capabilities. 
  • Represent the implementation function in leadership meetings and contribute to strategic planning. 
  • Ensure compliance with internal standards and client-specific requirements. 
  • Promote a client-centric culture focused on value delivery and long-term success. 
Qualifications and Skills 
  • Experience: 
  • Minimum 5+ years of experience in a client-facing role within professional services, consulting, or customer success. 
  • At least 2+ years of experience in a leadership or managerial position. 
  • Proven track record in managing and delivering complex client projects, with a focus on software solutions and services. 
  • Strong experience in consulting, solution implementation, and client relationship management.
Technical Skills:
  • Experience with software solution implementations, including system integration, customization, and deployment. 
  • Understanding of cloud technologies, SaaS, and enterprise software solutions. 
  • Proficiency in project management tools and methodologies (e.g., Agile, PMP, or Prince2). 
  • ​​​​​​​Familiarity with CLM (Contract Lifecycle Management) systems or similar (legal) tech platforms
  • Strong communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences
Leadership & Communication:
  • Excellent leadership, communication, and interpersonal skills, with the ability to motivate, mentor, and manage cross-functional teams. 
  • Strong client-facing skills with the ability to build relationships and drive client success. 
  • Exceptional problem-solving and analytical skills with a solution-oriented approach.
Education:
  • Bachelor's or Master's degree in Law, or a related field, or equivalent practical experience. 

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