Implementation Manager

About Onit

We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.

We're a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we're looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.

If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we'd love to meet you.

Position Summary 

We are seeking a dedicated and motivated individual for the role of Implementation Manager. The ideal candidate will contribute to our team's success by applying their skills, knowledge, and enthusiasm in a collaborative environment. 

• Perform end-to-end software implementation projects from initial discovery to post-go-live support. 
• Manage project timelines, deliverables, and resources to ensure successful delivery. 
• Act as the point of contact for clients during the implementation process. 
• Support and collaborate with cross-functional teams including Sales, Product, Engineering, and Support to align on project goals and requirements. 
• Maintain detailed project plans, status reports, and risk assessments. 
• Facilitate client onboarding, including system configuration, data migration, and training. 
• Proactively identify and resolve project risks and issues. 
• Ensure alignment between client expectations and deliverables. 
• Support the transition from implementation to customer success/account management teams. 
• Understand client needs and configure settings of our solutions that will materially benefit the client's legal operations. 
• Communicate effectively with other teams. 
• Collaborate with team members to achieve department and company goals. 
• Maintain high standards of professionalism and quality. 
• Support cross-functional initiatives as required. 

• Relevant education and minimum 3 years of work experience in a related field 
• Familiarity with CLM (Contract Lifecycle Management) systems or similar (legal) tech platforms 
• Strong communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences  
• Ability to work independently and in a team environment 
• Fluency in English with excellent oral and written communication skills (C1-2) 
• Excellent analytical skills and logical thinking, with attention to detail  
• Ability to manage multiple tasks, coordinate with international clients, and adapt to evolving client requirements 
• Analytical mindset and problem-solving abilities 
• The ability to troubleshoot technical or process issues as they arise 
• Experience working with automated workflow and process mapping tools 
• Comfortable with Excel, Jira, Confluence, AI and Project Management tools 
• Advanced proficiency in MS Word with a strong grasp of document formatting techniques 

Benefits & Perks That Support You:

Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:

Health Coverage: Employee and immediate family members.

Time Away: Flexible paid time off and 10 company paid holidays annually.

Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers.  Onit also offers surrogacy and adoption reimbursement.

Income Protection: 100% employer-paid life and disability insurance.

Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.

Tax-Advantaged Accounts: Flexi, NPS.

Community Engagement: One paid volunteer day each year to give back to the community.

Our Commitment to Applicants

We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply. You may be exactly who we're looking for.

Onit Values 

Customer First - Customer success is our success. We deliver value, listen, and act on customer needs. 

Purposeful Innovation - Innovation fuels our growth. We harness creativity to solve problems and lead with the intentions and expertise. 

Win as One - Teamwork is how we win. We are accountable, act with integrity, and communicate openly. 

Intentional Growth - Our people are the difference. We create an environment with compelling work, impactful contributions, and career growth.