Fulfillment Associate

4 weeks ago

Bengaluru, India Guidewire Software Full time

Job Description

Job Description

- We are seeking a Fulfillment Associate- II to join our team. In this role, you will be responsible for processing and managing order fulfillment activities, ensuring accurate and timely delivery of services to customers. You will work cross-functionally with internal teams, ensuring compliance with company policies and customer requirements

Key Responsibilities

- Support GGS Team and VP MOM Strategic initiatives
- Coordinate with internal teams to ensure timely delivery of products or services.
- Validate order details, ensuring compliance with contract terms and company policies.
- Monitor Emails and slack channels for potential changes requested by customers.
- Identify and resolve order discrepancies or fulfillment-related issues proactively.
- Support process improvements to enhance operational efficiency.
- Communicate with stakeholders regarding order status and potential delays.
- Ensure adherence to security, data privacy, and compliance policies.
- Work with Other GGS Teams for problem resolution following our escalation process if needed.

Required Qualifications Skills

- General Desktop with Window experience
- Provide 24/ 7 support on regular weekend Shifts
- Troubleshooting Skills
- Strong attention to detail and accuracy in processing transactions.
- Excellent communication and problem-solving skills.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and ERP/order management systems.
- Ability to work independently and manage tasks effectively in a fast-paced environment.
- Flexibility to work on a Sunday-to-Thursday schedule.

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