Junior Fulfillment Associate

4 weeks ago

Bengaluru, India Even Full time

Company: Even Healthcare

Job Summary
We seek a detail-oriented and efficient Medical Test Fulfillment/Booking (Radiology and Pathology) Associate to join our team. You will play a vital role in ensuring the smooth scheduling and fulfillment of medical test orders for our members across India. This role combines exceptional customer service with a commitment to accurately fulfilling booking requests.

Responsibilities

  • Process member bookings for medical tests accurately and efficiently, adhering to booking protocols.
  • Verify patient details and authorization for tests before booking appointments.
  • Communicate clearly and professionally with pathology and radiology partners to schedule appointments effectively, and provide all support to the Even customer service team..
  • Coordinate with healthcare providers and laboratories to ensure timely scheduling and test availability.
  • Maintain accurate records of tests and all necessary data related to booked tests.
  • Work closely with multiple departments like the sales, claims, doctors, and customer service.
  • Track test reports and communicate any delays or issues to the customer service team

Qualifications

  • Graduation or equivalent required.
  • Previous experience in a medical setting, customer service, or fulfillment environment is preferred.
  • Working knowledge of medical terminology and common laboratory tests (a plus).
  • Strong attention to detail and ability to maintain accuracy in a fast-paced environment.
  • Excellent organizational and time management skills.
  • Ability to prioritize tasks, meet deadlines, and handle multiple requests simultaneously.
  • Proficiency in using MS Office.
  • Strong communication and interpersonal skills to build rapport with partners and internal customer service team.
  • Ability to work independently and collaboratively as part of a team.
  • Ability to learn and adapt to changing priorities.
  • Commitment to patient confidentiality.

Benefits

  • Competitive salary and benefits package

  • Package: 3 LPA

  • 6-day work schedule with rotating off days.

  • Even membership

  • Opportunity to work in a dynamic startup healthcare environment.

  • Potential for professional growth and development in the healthcare field.

Skills: customer service,healthcare,bookings

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