Client Services Representative

1 day ago

Borivli, Maharashtra, India Interactive Brokers Full time
Job Description

- Respond to retail and professional clients inquiries via inbound calls, email, and online chat
- Obtain a thorough knowledge of products offered by IB on various global exchanges
- Assist clients with opening and funding accounts
- Show clients how to use different features of the Trader Workstation
- Explain margin requirements to clients
- Investigate trade issues and order executions
- Knowledge of securities regulations impact on customers

Qualifications

- Experience: 5+ years of Client services experience in the International BPO industry
- Education: University degree (Bachelors) required
- High level of MS Excel skills required
- Language skills: Fluent English
- Good quantitative/analytical skills
- Excellent oral/written communication skills are required.

Company Benefits & Perks:

- Competitive salary package.
- Performance-based annual bonus (cash and stocks).
- Group Medical & Life Insurance.
- Modern offices with free amenities & fully stocked cafeterias.
- Monthly food card & company-paid snacks.
- Hardship/shift allowance with company-provided pickup & drop facility
- Attractive employee referral bonus.
- Frequent company-sponsored team-building events and outings

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