Consultant - Client Servicing (Live Events)

7 days ago

Mumbai, Maharashtra, India Bookmyshow Full time ₹ 6,00,000 - ₹ 18,00,000 per year
Are you passionate about live entertainment and skilled at building lasting client relationships? We're looking for a dynamic and experienced Client Servicing individual to join our vibrant team. In this key role, you'll be at the heart of ensuring our clients receive top-notch service and that every aspect of their live entertainment experiences is executed seamlessly. If you have a proven track record in managing client expectations, an eye for detail, and a knack for working across various teams, we'd love to hear from you
Your Role

  • Act as the main point of contact for our clients, offering exceptional service and nurturing strong relationships.

  • Dive deep into understanding client needs and objectives, crafting tailored solutions that go above and beyond.

  • Address and resolve client issues and concerns swiftly and effectively, ensuring their satisfaction.

  • Execution of live entertainment events, ensuring everything meets client specifications and our high-quality standards.

  • Collaborate with internal teams to guarantee that services and products are delivered on time and accurately.

  • Keep an eye on project progress, making adjustments as needed to stay on schedule and within budget.

  • Partner closely with teams in Marketing, Production, and Sales to ensure smooth execution of client projects.

  • Foster open communication and teamwork to align on goals and deliverables.

  • Conduct regular project meetings to review status, tackle any issues, and ensure everything is on track with client expectations.

  • Conduct market research to stay updated on industry trends, competitor activities, and client preferences.

  • Analyze data to provide valuable insights and recommendations for enhancing service delivery and client satisfaction.

  • Use market research to spot new opportunities for business growth and increased client engagement.

  • Ensure all contracts comply with company policies and legal requirements.

  • Oversee payment collection, ensuring timely and accurate invoicing and follow-up on outstanding payments.

Your Checklist

  • Bachelor's degree in Business Administration, Marketing, Event Management, or a related field.

  • At least 4 - 6 years of experience in client servicing within the live entertainment industry.

  • A proven history of managing high-profile clients and complex projects successfully.

  • Strong understanding of live entertainment operations and industry trends.

  • Excellent interpersonal and communication skills with the ability to build and maintain meaningful client relationships.

  • Demonstrated ability to work effectively across departments and manage multiple priorities.

  • Strong analytical and problem-solving skills with a keen eye for detail.

  • Proficiency in project management software and Microsoft Office Suite.

  • Ability to thrive in a fast-paced environment and adapt to changing circumstances.

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