SQL Technical Support Executive

3 weeks ago

Jaipur India SWIL - SwilERP for Retail & Distribution Full time

Job Description Roles We are looking for a SQL Server DBA. As a SQL Server DBA (or Database Administrator), we want a candidate who can manage SQL Server databases and master in writing SQL queries. Also, be proficient in designing tables, storing procedures, views and functions, and documenting functionality. Responsibilities - Install and configure SQL Server - Documenting and maintaining software functionality - Analyze, solve, and correct issues in real time - Assist developers with query tuning and schema refinement - Think logically when solving complex business challenges - Interface and communicate with customers - Integrating software components into fully functional software systems - Provide suggestions for solutions - Advise the customer on best practices - Implement best practices on Microsoft SQL Server Databases and Servers - Participate in migrations for customers - Continue to learn new skills involved in being a SQL Server DBA as the technology evolves - Keep up to date with new releases of Microsoft SQL Server. - Implement and upgrade database management system as business needs demand - Perform ongoing support on database issues and ticket management Key Responsibilities: - Customer Interaction: Interact with customers via phone, email, and chat to address inquiries, resolve issues, and provide assistance. - Issue Resolution: Troubleshoot and resolve customer problems with a focus on first-contact resolution. Escalate complex issues to the appropriate department. - Product Knowledge: Develop a strong understanding of our products/services to address customer queries effectively and provide accurate information. - Documentation: Maintain detailed and accurate records of customer interactions, transactions, and resolutions. - Customer Feedback: Gather customer feedback and insights to contribute to continuous improvement in our products and services. Requirements Requirements Education- B.com or B.tech (Fresher to 6 months) Location- Jaipur only Immediate joiner Benefits Good place to work Work Life Balance maintained

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