Customer Support Representative

4 weeks ago

Noida India Kanz Full time

Job Description Job Summary We are seeking enthusiastic, customer-focused individuals to join our customer support team. As a Customer Support Representative at Adroit Synergies Pvt. Ltd., you will be responsible for providing high-quality service to our customers through both inbound and outbound communication channels. You will handle a variety of customer inquiries, resolve issues, and ensure that the customer's experience is seamless and positive. Key Responsibilities Inbound Responsibilities: - Handle inbound calls, emails, chats, and other customer communications professionally and efficiently. - Address customer inquiries, provide information on products/services, and resolve issues or concerns. - Maintain up-to-date knowledge of products, services, policies, and procedures. - Identify and escalate unresolved issues to appropriate departments. - Document customer interactions and update the CRM system accurately. - Ensure customer satisfaction through timely and effective solutions. - Follow up with customers to ensure issues are resolved to their satisfaction. Outbound Responsibilities - Make outbound calls to customers for follow-up, surveys, feedback collection, or promotional activities. - Assist in lead generation, sales support, and customer engagement through proactive outreach. - Resolve customer issues, ensure account updates, and provide necessary service information. - Promote products and services to enhance customer experience and retention. - Meet and exceed outbound call targets and key performance indicators (KPIs). Key Skills And Qualifications - Excellent Communication Skills: Fluent in English (additional languages are a plus). - Customer-Oriented: Passionate about providing great customer service and building relationships. - Problem Solving: Ability to troubleshoot, analyze issues, and provide effective solutions. - Multi-Tasking: Ability to manage several tasks simultaneously while maintaining attention to detail. - Technical Proficiency: Basic knowledge of computer systems and proficiency in using CRM software. - Sales Experience (For Outbound): Prior experience in outbound sales, upselling, or telemarketing is a plus. - Team Player: Able to collaborate with peers and management to achieve team goals. - Time Management: Capable of handling high call volumes while adhering to strict timelines and schedules. Preferred Experience - Prior experience in a BPO or call center environment is preferred. - Experience in inbound and outbound customer service or telemarketing roles. Educational Requirements - Minimum qualification:High School Graduate(12th pass) or equivalent. - A degree in business, communications, or a related field is a plus. Working Hours - Flexible shifts (Day/Night), including weekends. - Full-time and part-time positions available. Compensation - Competitive salary based on experience and performance. - Performance-based incentives and bonuses. Why Join Us At Adroit Synergies Pvt. Ltd., we offer a dynamic and engaging work environment, opportunities for growth, and the chance to work with a talented team. If you are looking to develop your career in customer service, we encourage you to apply. All your information will be kept confidential according to EEO guidelines.

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