Client Relations Executive

4 weeks ago

Tirur KL IN Fatronz Info Solutions Private Limited Full time

About Us Fatronz Info Solutions Pvt Ltd is a Bangalore-based company specializing in background verification and field audit services across South India We are growing rapidly and now setting up our new office in Tirur Kerala to handle client relations HR and administrative operations We work with some of India s top background verification companies ensuring quality accuracy and trust in every case we handle Role Summary We are looking for an energetic and professional Client Relations Executive to manage communication and coordination with our corporate clients You will serve as the bridge between our clients and internal teams ensuring smooth operations timely updates and excellent customer satisfaction Key Responsibilities Handle daily communication with client representatives through email calls and chat Coordinate with internal operations and reporting teams for case updates and clarifications Prepare and send daily weekly MIS reports to clients Track case status turnaround times TAT and ensure timely delivery of reports Assist in managing client escalations and ensure proper resolution Maintain accurate client records and documentation Support client onboarding and feedback collection Requirements Graduate or Postgraduate Any discipline 2-4 years of experience in client servicing account management or corporate communication preferably B2B sector Service or IT Segment Excellent spoken and written English Strong email etiquette and professional communication skills Good knowledge of MS Excel Google Sheets and basic CRM usage Ability to multitask and handle time-sensitive work Positive attitude attention to detail and long-term career mindset Preferred Candidates Candidates based in or near Tirur Malappuram Kerala Benefits Stable career opportunity in your hometown Exposure to corporate client management Growth opportunities within a fast-expanding company Friendly and professional work culture Job Types Full-time Permanent Pay 15 000 00 - 25 000 00 per month Benefits Leave encashment Paid sick time Paid time off Ability to commute relocate Tirur Kerala Reliably commute or planning to relocate before starting work Preferred Application Question s How do you rate your ENGLISH proficiency Spoken Written Education Bachelor s Preferred Experience Client Relations 1 year Preferred Work Location In person

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