Technical Implementation Manager

You are a strategic thinker passionate about driving solutions You have found the right team As a Technical Implementations TI Manager I you will be responsible for a queue consisting of Integration Testing efforts monitoring client activity within the Test environment general client maintenance activity and troubleshooting technical issues You will perform testing efforts on Chase Merchant Services Proprietary Platforms Orbital Gateway Tandem Stratus and Commerce across multiple lines of business Your role will be responsible for driving timely deliverables and you will be required to effectively manage escalations You will partner closely with the Payment Network Office TI Leadership TI Governance Business Development and Relationship Managers across the organization as it relates to pre-production activities for new and existing Chase clients preparing to process credit debit card transactions with major card brands Your success in this role will directly correlate to accountability ownership and client obsession across your assigned segment The ability to build confidence influence and cultivate strong working relationships will be essential to success in your role Job Responsibilities Perform efficient queue management for your assigned segment by showing effective time management and driving your incoming demand Partner with key stakeholders for your assigned segment within Business Development and Relationship Management to deliver solutions for their clients Participate in recurring team meetings and training within your assigned segment Promote change by identifying and addressing service gaps to improve the overall testing experience and establish a successful track record of surpassing team deliverables Assist in the management of the department procedures processes and job aids in conjunction with LOB guidelines by reporting observed gaps Foster a collaborative diverse and inclusive environment for your assigned segment Required Qualifications Capabilities and Skills Minimum 5 years work experience 3 years of experience with Operations and or Technology teams working within the Credit Card processing industry Knowledge of Connectivity types i e MPLS VPN Internet AWS Cloud and protocols TCP IP S-FTP HTTPS Ability to read and interpret technical specifications as it applies to internal proprietary platforms Attention to detail adept at problem-solving and able to identify the appropriate framework and methodology to de-escalate internal business client issues Experience diagnosing complex issues in applications data messages network connectivity Experience in the Point of Sale POS industry Proprietary Chase Stratus and Tandem operating systems applications Proven knowledge of the merchant service industry including PCI development of operational controls processes and risk mitigation About Us JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team The Corporate Investment Bank is a global leader across investment banking wholesale payments markets and securities services The world s most important corporations governments and institutions entrust us with their business in more than 100 countries We provide strategic advice raise capital manage risk and extend liquidity in markets around the world