T2 Technical Support Engineer

Realize your potential by joining the leading performance-driven advertising company As a T2 Technical Support Engineer on our Support team you ll play a key role in troubleshooting and resolving complex technical issues for our Account Managers Sales teams and end advertisers You ll work directly with global clients supporting them with high-level technical solutions and ensuring the optimal performance of Taboola s SaaS products If you re passionate about problem-solving customer satisfaction and working in a dynamic environment this is the perfect role for you To thrive in this role you ll need Extensive experience in the AdTech industry with a deep understanding of its ecosystem and trends Proficiency in programmatic advertising concepts and workflows Advanced SQL skills with the ability to write complex queries for data extraction analysis and in-depth troubleshooting Advanced troubleshooting skills to quickly diagnose isolate and resolve highly complex technical issues Advanced technical orientation and understanding - familiarity with architectural design and flows relations between frontend and backend services and the ability to read code Experience with APIs and RESTful services for integration and troubleshooting Knowledge of data analysis tools such as Kusto Grafana Big Query and Kibana Strong problem-solving skills to quickly diagnose and resolve complex issues Fluent English communication skills both verbal and written and the ability to manage customer interactions professionally Bonus points if you have A background in Digital Advertising DB360 Google Analytics GTM etc Experience in a multinational organization collaborating with diverse teams How you ll make an impact As a T2 Technical Support Engineer you ll bring value by Troubleshooting complex issues related to digital advertising metrics using system logs and data analysis tools Taking end-to-end ownership of investigative cases ensuring timely resolutions within service agreement levels Collaborating with internal teams 1st and 3rd level support Product R D to improve processes and address technical challenges Engaging with advertisers directly understanding their issues providing solutions and ensuring customer satisfaction Generating detailed reports and insights offering data-driven solutions to enhance customer experience Providing ongoing support and driving continuous improvement across teams and processes Why Taboola If you ask Taboolars what they love about working here they ll tell you they ve been empowered to realize their full potential while growing and learning from and with smart and talented people They ll also share more about Adam Singolda Taboola Founder and CEO says You can copy anything from another business but you can t copy a company s culture What s in it for you Well-being Competitive health and medical coverage Flexibility Opportunities for career development and growth Innovation Work with cutting-edge SaaS tools and technologies Ready to realize your potential It s easy Submit your CV by clicking the Apply button below Taboola is an equal opportunity employer and we value diversity in all forms We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success Employment is decided on the basis of qualifications merit and business need About Taboola Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale Taboola works with thousands of businesses who advertise directly on Taboola s powerful ad platform reaching approximately 600M daily active users across some of the best publishers in the world Publishers like NBC News Yahoo and OEMs such as Samsung Xiaomi and others use Taboola s technology to grow audience and revenue enabling Taboola to offer unique data specialized algorithms and unmatched scale LI-MK1 LI-Hybrid