Learning Support Analyst

3 weeks ago

Bengaluru, Karnataka, India Schneider Electric Full time

Grade 5Team HR Digital ServicesRole Learning Support AnalystScope GlobalRole Overview Provides technical assistance troubleshoots issues and resolves customer inquiries to ensure smooth operations Key Responsibilities Issue Resolution and Troubleshooting Respond to and resolve support requests diagnose technical issues and implement effective solutions for HR systems and applications User Assistance and Training Provide day-to-day support to HR system users develop training materials and conduct training sessions to enhance user proficiency System Monitoring and Maintenance Continuously monitor system performance perform routine maintenance and ensure systems are up-to-date and reliable Documentation and Knowledge Management Create and maintain comprehensive documentation including user guides and troubleshooting guides and manage a knowledge base for common issues Data Management and Reporting Ensure data accuracy and integrity within HR systems perform regular data audits and generate reports on system performance and support metrics Collaboration and Communication Collaborate with IT HR and other departments to resolve complex issues implement enhancements and communicate updates to users Continuous Improvement Identify and recommend areas for improvement in HR digital services implementing enhancements to improve user experience and system efficiency Compliance and Security Ensure HR systems comply with relevant regulations and standards assist in implementing security measures and protect sensitive HR data Skills Attributes Technical proficiency Understanding of relevant technologies systems and applications Problem-solving Ability to analyze issues troubleshoot and provide effective solutions Customer service Strong communication and interpersonal skills to assist users and address inquiries Ticketing systems Proficiency in using ticketing systems to manage and track support requests Product knowledge In-depth understanding of the products or services being supported Time management Efficiently prioritize and manage tasks to meet service level agreements SLAs Qualifications1 Level of educational attainment Bachelors Degree2 Previous work experience xc2xb7 2 to 4 years experience in the Learning domain Cornerstone admin LMS certification3 Knowledge of effective learning and development methods4 Proficient in MS Office and Learning management system

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