Knowledge Management Specialist

21 hours ago

Delhi, India HCLTech Full time

Role and Responsibilities

Collaborate with key leaders to define data needs
Develop and implement a comprehensive, innovative knowledge/content management structure to ensure the efficient dissemination of information across a broad spectrum of functions and users
Drive the development and implementation of important information to improve service
Develop comprehensive professional development to train employees to access and analyze data throughout the organization
Develop strategies for long-term, sustainable systems to support the delivery of instruction
Facilitate communication between stakeholders, successfully facilitating necessary negotiations
Recommend, implement, and administer methods and procedures to enhance Knowledge Management operations
Maintain currency of knowledge with respect to relevant curriculum, technology, marketing, and/or systems
Gather data on user experience and implements plans of action to improve user experiences
Provide general leadership, guidance, and support to relative team members in order to collaborate, give feedback, develop plans, and reach team and individual goals

Working knowledge of ITIL framework.
Prior Service desk experience a must
Experience in online knowledge management, knowledge management tools
Experience in Content writing and instructional design
Exposure to similar role for a minimum of 1 Year.
Experience of working in 24/7 environment.
Experience with Excel, Access and other database programs

Experience – Desirable
2 year or more experience in similar role.
Experience on Desktop support, application support

Skills and Knowledge
Strong interpersonal skills
Accredited certification on Content Writing / Instructional design
Accredited certification on Knowledge management is added advantage
Excellent written and oral communication skills; demonstrated experience in the ability to communicate with, engage and inspire a wide range of audiences
Ability to develop, plan and implement short and long-range goals
Ability to keep current on technological developments/trends
Ability to evaluate resources for applicability to projects
Ability to write and deliver complex documents for sophisticated audience.

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